About The Role
A new exciting opportunity has arisen for a full-time site manager to join our growing team, a leading Facilities Management company working with a prestigious client.
Location: Frankley, B32 4AR
Shifts: 35 hours a week, 5 days over 7 on rota
Payrate: £14.00 per hour
Please note you will need your own transport to get to site for some 6am starts
This will be a full-time role working 37 hours per week across a 5 out of 7 working patterns (including evenings and weekends) where flexibility is vital to be successful within this role.
In this role, you’ll need strong leadership skills, a focus on customer satisfaction, and the ability to manage a diverse team in a fast-paced, customer-facing environment. If you're looking for a rewarding position with plenty of variety and the chance to make a real impact, we’d love to hear from you.
About You
Key Responsibilities:
* Oversee the day-to-day operations at the motorway services, ensuring the site runs smoothly and customers receive high-quality service.
* Act as a point of contact between the client, service providers, and the site team to ensure clear communication and efficient operations.
* Monitor and report on service delivery standards and key performance indicators, ensuring alignment with both internal and client expectations.
* Support continuous improvement initiatives to enhance service delivery, customer satisfaction, and operational efficiency.
* Ensure all health, safety, and compliance requirements are met, including training staff in relevant procedures and policies.
* Foster a positive working environment, ensuring all team members are trained, supported, and engaged in their roles.
* Handle day-to-day employee relations matters, working with HR to address issues and maintain a respectful, professional workplace.
* Respond promptly and effectively to customer concerns, service issues, or emergencies to maintain a high level of service.
* Build and maintain strong relationships with both customers and service providers to ensure smooth operations and high customer satisfaction.
* Lead by example, coaching and supporting the team to meet their individual and collective goals.
* Adapt to changing circumstances and customer needs, taking initiative to overcome obstacles and ensure high standards are consistently met.
* Promote best practices across the team and share knowledge to support continuous improvement