Client success manager

Location: Egham / London, UK or Barcelona, Spain

The Client Success team focuses on customer service and client retention versus business growth and development. Associates have an aligned portfolio of clients with whom they partner, ensuring each client receives value far exceeding their investment in Gartner services. They surface the client’s business priorities and identify the most effective ways to support clients through their purchased Gartner services.

Responsibilities

• Build, develop and manage relationships with existing clients ranging from senior C‑level executives to more junior professionals across various business functions and companies
• Regularly meet and engage with clients virtually to understand their business priorities, and recommend a program of action that drives high value, client retention, and client return on investment
• Collaborate with internal Gartner colleagues to maximize the value Gartner delivers to clients

Qualifications

• 4+ years relevant professional experience
• Strong customer service, communication, collaboration, prioritization, critical thinking and influencing skills
• Bachelor’s degree preferred
• Fluent/Native English

Benefits

• World‑class benefits and highly competitive compensation
• Disproportionate rewards for top performers
• Hybrid work environment with flexibility to work virtually and collaborate in person when productive

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.