Role Responsibility
The work of the library service is hugely rewarding and every day the front of house teams make a difference to the lives of their customers and local communities. Libraries have a lot more to offer than just books; with reading groups, talks and exhibitions there are activities for every age group from Baby Rhyme Time to internet classes for older people.
To deliver all this, we need the right people serving our customers. Prior library experience isnt essential its much more important that youre friendly, outgoing and approachable.
If you enjoy working as part of a team and are passionate about delivering great customer service to the local community, we would love to hear from you.
Ideal candidates will have excellent interpersonal skills, feel comfortable meeting and engaging with the public and be able to undertake a diverse range of tasks. If you have a positive outlook and good personal resilience, then this could the role for you.
Hours are worked on a Casual Relief (zero hours) contract, with work being allocated according to the business need and are worked across a range of hours including weekends. You may be required to undertake periods of lone working, as well as working at other locations across the Canterbury Library district.
This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.
This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.
Applicants to previous Customer Support Assistant vacancies in the past 6 months who have been unsuccessful need not apply.
Interview date: Tuesday 14th October 2025