We have an opportunity for a full-time Care Co-ordinator to join our Fair Havens Community Team, located at our Fair Havens Hospice, adjacent to beautiful Priory Park in Southend on Sea.
As this role supports a 7-day service, there is a requirement that candidates be available to work on a rostered basis, across the 7 days, including weekends and bank holidays.
Please note that the charity reserves the right to close this posting early should we receive sufficient applications.
We regret that Havens Hospices does not offer sponsorship opportunities.
You will work as part of the wider team of coordinators within our Fair Havens Community Team, to ensure that our processes and HRAS referrals are streamlined with robust internal pathways, as well as undertaking administrative duties as required.
At Havens Hospices, we care for children, young people and adults with complex or incurable conditions. Our specialist Care Teams can support them and their family living throughout illness, death and bereavement in the comfort of their own home and through our hospice services, Fair Havens and Little Havens.
Working at Havens Hospices allows you to give the gift of time to patients and families, creating memories. Although you may not be giving direct care to our patients, your contribution will have an immediate effect on our care services.
In return for your expertise and passion, you will receive a competitive salary package, and most of all, by making the most of every day you work at Havens Hospices you'll be helping us continue 'Making every day count' for those who need us most.
At Havens Hospices we are committed to safeguarding and promoting the welfare of our employees and patients and expect all colleagues to share this commitment.
We value diversity and welcome applications from all sections of the community.
To be responsible for data collection for all aspects of placements utilising SystmOne records and computerised databases
To work closely with clinical staff within the Core teams; to deliver the above service and to escalate clinical concerns and sourcing difficulties to the Rapid Access, and to the Head of Adult Services/Community Lead.
To support the Rapid Assessment and Discharge Team with administrative support as required
Through telephone, virtual and face-to-face discussions, provide information to patients with palliative and end of life care needs, supporting their families and carers, liaising with clinical professionals and referring on as necessary to appropriate health and social care partners
To support the Hospice in building strong relationships with external partners and stakeholders and promote the good reputation of the Hospice e.g. local trusts, ICB, health and social care partners, businesses and voluntary organisations
To role model the values of Havens Hospices and support others within the organisation to do so by recognising positive behaviours, challenging poor behaviour, encouraging and supporting change
To be visible and credible with the ability to listen and respond to staff and to patients' and family issues and insights
To communicate effectively with all staff across the organisation to promote one team, one vision and collaborate with colleagues as appropriate to deliver this
To work as part of the Rapid Access to Care Team and provide cover during the absence of other team members
To support the Rapid Access to Care Team in producing personal care reports and activity data
To demonstrate negotiation skills when dealing with difficult or challenging situations such as managing patient/carers unmet expectations, reporting conflicts to your manager
To manage your own performance as well as identifying existing skills and competencies and ensuring that personal development plans are tailored to the changing capability requirements of the organisation
To support the Clinical Quality Team in robust collection and collation of performance data to ensure continuous improvement of services
To collaborate with Fair Havens Community Lead Nurse in streamlining processes and procedures within the team using quality improvement methodology and meaningful clinical outcome measures
To ensure contracts are prepared and signed for following standard operating procedures
To negotiate best value for money regarding placements
To escalate to clinical teams or your line manager any clinical or operational issues in a timely fashion
To input the required administrative information
To ensure personal care data entry and collection and support presentation of such data to meet quality requirements
To train other relevant staff e.g. Navigators and Administrators, in Nursing Home procurement and data entry requirements
To work with the Service Lead to establish, implement and participate in systems and processes that support the service
To use communication skills in delivering information clearly, sensitively and unambiguously with staff, patients, families and professionals by face-to-face, telephone and/ or electronic means