This successful and driven courier expert is looking to attract a new Customer Service Team Leader to provide valuable guidance for the team!This is a fantastic Team Leader opportunity to join a company committed to providing quality, innovative value and logistics services. To meet customers’ requirements for the safe and efficient transport of their cargo effectively and in accordance with company operational procedures and statutory requirements including Health & Safety to the satisfaction of clients and the profit of the companyKey Tasks for Team Leader Timely and effective communication with Customers, partners &internal departments via e-mail & telephone.Effective monitoring to ensure deliveries are completed within the agreed timelines.Pro-active problem solving with customers and colleagues when issues arise.Resolve Credit Management Queries where necessary.General Day to Day administrative duties.Handling complex customer inquiries or complaints that have been escalated from frontline staff/manager.Developing and implementing customer service policies & procedures.Duties / ResponsibilitiesProvision of PODs to meet customer requirements where necessary.Provide KPI and reports both externally and internally where requiredEnsure consignments are rated correctly in order to Invoice in an accurate and timely manner.Ensure that all Delivery and Collection consignments are conforming to correct information.Liaise with O...