Seniority level: Associate
Employment type: Full-time
Job function: Other
Industries: IT Services and IT Consulting
About the Role
We are looking for a Field Service Engineer to be based from our Horsham depot, covering North West London. The focus of this role is to deliver a first‑class service to both internal & external customers, actively seek revenue opportunities and discuss these with customers, Customer Support Representatives and your Line Manager.
What you will be doing
* Service and repair Volvo construction equipment or miscellaneous equipment
* Identify mechanical problems using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer
* Carry out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions
* Work in line with quotations and time guides, highlighting to management where additional work may be required
* Ensure software updates are installed as new versions are released
* Complete tablet inputs, electronic reports and timesheets in real time, providing comprehensive details of the work undertaken
* Order parts as necessary and return parts in a clean condition at job completion
* Work overtime as required and honour reasonable call‑out requests
* Attend relevant product or systems training courses
Requirements
* A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (e.g., NVQ 3/C&G)
* Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics
* Advanced diagnostic and troubleshooting skills and comprehensive understanding of hydraulics, electrics and EATS
* Ability to communicate efficiently with colleagues, management and customers
* Work with a cost conscious mindset to ensure maximum profitability
* Ability to problem‑solve and high level of diagnostic skills
* Confident using computer systems and Outlook
* High levels of attention to detail
* Conscientious in all aspects of the job
* Highly responsible, reliable, honest and trustworthy
* Ability to understand technical literature/systems
Desirable
* Experience of welding and fabrication
Benefits
* Competitive salary
* Health Cash Plan – claim money back on prescriptions, glasses, dentist appointments, physio and more
* Free physio access – speak to a physio by phone or video
* 24/7 GP service – private GP access anytime
* Enhanced sick pay
* Family leave – enhanced maternity, paternity and adoption leave
* IVF support – paid time off for treatment and appointments
* Retirement support – enjoy bonuses and phasedown days when it’s time to retire
* Pension – company match up to 5%
* Car leasing – salary sacrifice schemes through Tusker or Octopus
* Cycle to work – save on a new bike and accessories
* Discounts platform – save on groceries, holidays, shopping and more
* Team benefits – refer‑a‑friend bonus, long service awards starting at three years, paid volunteering day each year, Christmas shutdown as part of holiday allowance, opportunities through employee council and social committee
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