Job Description: One of my local government clients are currently recruiting for an experienced Customer Service Officer to support its Income Collection and Credit Control team. This is a vital temporary role for a professional who is confident handling high-volume queries, payment issues, and providing frontline support to residents and internal departments. Key Responsibilities: * Handle inbound and outbound calls related to credit control and payment collection. * Respond promptly to customer queries regarding outstanding balances or account issues. * Assist in the administration of direct debit setups, payment arrangements, and debt resolution. * Liaise with internal finance teams and external partners where necessary. * Accurately log and process data in accordance with council policies and GDPR. Requirements: * Previous experience in customer service, preferably within income collection or credit control. * Familiarity with local government or public sector working environments is desirable. * Confident communicator with strong problem-solving and negotiation skills. * Proficient with MS Office and CRM systems. * Ability to work effectively both independently and as part of a wider team. If interested in this role please send your CV to Lee-Juan at Coyle Personnel Ltd...