Job title - Employee Services Officer
Location - Romford, RM1
Contract - Temporary ongoing
Hours - Full Time 36 hours
Start Date: ASAP
We are currently recruiting for Employee Services Officer. The successful candidate will be responsible for providing transactional HR services, including but not limited to employment contracts, compliance, hierarchy, and improving customer satisfaction at all levels. The ideal candidate will have excellent communication skills, the ability to work effectively as part of a team, and experience working to tight deadlines.
Duties would include:
First point of contact for completing routine queries and workflow relating to Employment and Position Changes
Prepare contracts of employments, contractual change notifications and associated variations
Manage and resolve routine queries Employment, Position or System related issues
Raising calls in line with both councils Fusion related processes and managing their resolution, where required working with the Councils System Team when calls are raised to 3rd party system providers
Attending drop in sessions or one2one training sessions, with managers or employees
Exercise a good understanding of the legal requirements for Employment, including a working knowledge of both councils, terms and conditions
Maintain performance recording databases in respect of key performance indicators within the team
Providing assistance & advice to other Employee and Establishment officers as well...