The role in a nutshell: Supporting customers with the highest care and quality, insuring all vehicles are taxed and all fines handle in a speedy manor.
A bit about the Department – The Fleet Admin team are a pivotal team within the business, completing key tasks including Business Post, Fines Management, Relicensing of vehicles, Cherished Plate Management, MID updates, and Recall Notification Management. The Manager is also responsible for our Operations Associates who act as a support to other Operational teams. This includes Fleet Admin, Maintenance support, Downtime, Incident Management and Remarketing Admin with specific tasks to provide cover or additional support when needed. Our End of Contracts Damage department also sits within the admin team this department is dedicated to limiting any cost incurred from mistreatment of returned vehicles inline with the BVRLA guidelines.
What you’ll be doing:
* Support the Operations Development Manager to install the KINTO UK operations strategy, focusing customer experience, introduction of new systems, TPS, supplier relations and efficiency.
* Responsible for and understanding the performance of the fleet admin support team, End of contract damage disputes and the Operations Associates
* Driving SLAs and client requirements, achieving Operations strategy and hoshin objectives.
* In collaboration with Operations Team Managers, deploy Operations Associates effectively to support the business.
* Effectively carry out quality checks on administration tasks each month, identifying root cause, coaching and leading the team to deliver excellence in business administration
* Demonstrate an understanding of your capacity constraints through data and the ability to provide accurate information to support head count increases.
* Effectively onboard new clients ensuring we agree best practice.
* Build and maintain professional, effective relationships with all internal departments, Clients and drivers, ensuring a clear understanding of priorities and impacts outside of the immediate team.
* Ownership of departmental complaints working effectively to resolve issues in a professional and timely manner. This may include effective communication with internal teams to ensure all information of our response meet client expectations and customer satisfaction.
* Drive TPS culture within the departments ensuring all daily management and Kaizen objectives are being met. Your department must be able to demonstrate their current constraints through visualisation and daily management.
* Build a positive working environment where role model behaviours are the standard, where Team Leaders and Associates are clear on their goals and objectives
* Liaise with other departmental managers and subject matter experts to identify and work upon improvements that will enhance the customer journey.
How you could stretch this role:
* Develop ways to stay ahead of the curve in innovation working with suppliers or new systems in ways to automate processes.
* Have an in-depth knowledge of the BVRLA guidelines and regulated consumer duty
* Develop the departments to become flag ship areas for Kaizen and visualisation
* Support the Operations Development Manager to achieve Hoshin objectives and customer excellence.
Experience you’ll gain:
* A comprehensive understanding of the UK leasing, fleet management and mobility markets
* Management of 2 complex teams in the heart of the business.
* Knowledge of Industry standards and exposure to BVRLA practices
* Cooperating with stakeholders across other Toyota entities and direct involvement in cross-entity projects
How we’ll support you:
* A full KINTO induction.
* Support to develop the core skills required to excel in the role.
* Providing you with clear and constructive feedback and encouraging you to do the same.
As a manager:
* 1:1’s to provide direction and guidance.
* Clear objective setting via our performance management process.
* On-going coaching as required.
* Always available for support as needed.
What you’ll get to own:
* Day to day running of the operation department
* Your own development at your pace.
* Improvement ideas.
Requirements
Key Experience & Skills:
* Management of a team
* Automotive, leasing and fleet management experience
* Project management
* Strong team player
* Experience of working with challenging SLA and KPI’s
* Excellent problem-solving skills
* Strong understanding of Excel, Microsoft, PowerPoint
Attributes & Behaviours
* Customer centric, with a focus on first time resolution
* Tenacious and Brave
* Resilient, with an outward mindset
* Adaptable to change
* Creates an environment where continuous improvement is paramount
* Persevere to overcome perceived barriers to success
* Anticipate industry trends and customer requirements
* Inspires excellence and drives a focus on quality
* Leads by example
Benefits
* Bonus earning potential
* 25 days holiday + 8 days bank holiday
* Great pension scheme starting at employee (EE) contribution of 4% with an employer (ER) contribution of 11%. This can flex up to 6% EE contribution and 15% ER contribution
* Hybrid working policy 2 days from home each week should you want to
* Car Scheme following passing of probation
* Private Medical Cover
* Life assurance scheme
* Discounts on different retailers
* Free onsite car parking
* Onsite nursery with discounted prices
* Well-being hour each month
* Discounts on Toyota & Lexus Cars
* Well-being events
* Volunteer Days
* Employee assistance programmes
* Free fruit in the office
KINTO UK is an equal opportunities employer. We welcome applications from anyone who is excited by the opportunity of joining us and will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran, neurodiversity status or disability status.
Our Recruitment Process:
At KINTO we value everyone and are pleased to be recognised as a Disability Confident Employer, which is a national standard that ensures our processes are accessible to all.
Everyone is unique, and that means what works for some may not work for everyone. When it comes to recruitment, please do let us know if we can adjust our process to meet your accessibility needs.
Some examples of how we might be able to help are listed below:
* Providing a copy of interview questions before the interview
* Organising a time and location that best suits you
* Allowing additional time for the assessment and interview
We are happy to review any adjustment on a case-by-case basis, so please let us know how we can support you to be your best self. On the job training will be provided, we recognise we all learn differently, and we want to ensure that our training will suit your learning style. We are open to talking to you about how we can make learning your new role in the most positive way.