Overview
Mercure Oxford Hawkwell House is a picturesque boutique hotel, occupying three buildings, two of which are 19th century manor houses bursting with character. The hotel is newly refurbished with a décor based on Oxford style vintage fashion. It sits among 3 acres of private gardens and is 2 miles from Oxford city centre. The hotel has 77 en-suite rooms divided between two buildings, each with a distinct character.
Salary and hours: 39 hours per week, full time, £30,420 per annum.
Location: Iffley, near Oxford city centre and train station. Accessible by a short bus ride or a Riverside Thames Path walk nearby.
Responsibilities
* To present a professional, friendly and efficient impression of the hotel at all times.
* To ensure high standards of presentation are maintained in every area of the hotel and by all staff at all times.
* To prioritise tasks relating to guest comfort, guest satisfaction, or the impression the guest receives of the hotel.
* To be proactive in increasing customers’ loyalty.
* To be aware of guests\' needs at all times and provide knowledge and resources to meet those requirements.
* To maintain a good working relationship with colleagues, creating a team that works well together and with other departments.
* To manage and report emergencies and complaints using hotel procedures.
* To attend meetings and training sessions as required for the position.
* To stay up to date with current market and industry trends.
* To be informed about developments in practice and technologies and to apply this knowledge to drive improvement and innovation in the hotel.
* To train, coach and motivate staff under your responsibility.
* To maintain vigilance regarding fraud, theft and potential security risks.
* To apply and implement all the company’s policies and procedures and relevant legislation in any area of the hotel.
* To apply the Accor Talent & Culture policies and procedures as necessary.
* To ensure department succession planning is carried out effectively.
* To be fully conversant with all facilities and services of the hotel.
Policies and Procedures
* Payroll / reward
* Recruitment
* Disciplinary / Grievance procedure
* Training
Qualifications
* 2+ years of proven Talent and Culture experience
* A university degree in HR and Business Administration or similar
* Excellent attention to detail
* Amazing people skills
* A proactive approach to work
* Initiative to work alone as a self-starter and collaboratively in a team environment with both senior and junior colleagues
* Strong presentation skills, with a keen interest in developing solutions
* Excellent networking and interpersonal skills
Additional Information
* One more thing… By working at the Mercure Oxford Hawkwell House you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities.
* Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
* Must be eligible to live and work in the United Kingdom at the time of application
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