Leisure Assistant - Hemel Hempstead Leisure Assistant 11.44 per hour HI Hemel Hempstead M1 J8, Hemel Hempstead HP2 4UA Why join us? As well as being rewarded with fantastic benefits, training and development, you'll be joining one of UK's Top 6 Best Places to Work in Hospitality 2023 Stays across the UK at employee rate (a HUGE discount) Discounted Friends and Family rates (that'll make you really popular) 50% off food and beverage in our hotels A range of development and apprenticeship programmes We're committed to your development and progression with lots of promotion opportunities You'll get all meals on duty (because hard work is hungry work) Uniform provided We're big on all things reward and recognition and celebrate success throughout the year Commitment to your health and well-being Flexible working arrangements Discounted use of leisure facilities Refer a Friend incentives to influence your earning potential. The Role As 'Leisure Assistant' you'll be on the front line, delivering on our mission You'll be delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team. What you'll be doing Customer service Working as part of a great team Show rounds and taking bookings for new and prospective members Monitoring leisure club users fitness programmes Maximising opportunities to upsell Maintaining high standards of health and safety Administration and Technology savvy Available to work when the team and customer needs you What'll make you a great fit for us here at Valor You'll never falter on striving for exceptional quality and standards. You'll understand the importance of your role in relation to the happiness of our guests and their lasting memory of our hotel. You'll be methodical and have high expectations of yourself and others. You'll demonstrate your passion by taking pride in your work, delivering on your promises and doing the simple things brilliantly. You'll hold a health and fitness related qualification which may include first aid at work, pool responder/national pool lifeguard and pool plant qualification. What you'll become a part of Valor Hospitality is a trusted, multiple award winning, and full service, international hospitality company operating in the US, UK, Europe, Africa, Asia and the Middle East. We are reimagining hospitality internationally, creating great ROI, driving commerciality with creativity and innovation. Recognised by owners, investors and developers as an innovative and trusted partner to drive revenue and increase profits. Here in the UK we operate 35 properties across the brands of Crowne Plaza, Holiday Inn, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott Hotels and Courtyard by Marriott, in various locations throughout the UK. The Company continues to have ambitious development and growth plans. Hotel Description In a fantastic location, Holiday Inn Hemel Hempstead offers modern design and premier facilities, coupled with direct links to London and nearby Luton airport. The hotel is an ideal spot for hosting business meetings, conferences and weddings, with 7 light-filled event spaces, a breakout lounge offering space for up to 90 guests - all hosted by dedicated staff. Spirit Health club, the hotel's spa, offers plenty of opportunity to unwind with a fully-kitted gym and heated pool. As well as rapid connections to London, nearby days out include historic 11th century castles, museums, cathedrals and more. Valor Hospitality Europe has established itself as a respected, successful and dynamic management company, known for having highly engaged people, delivering great levels of hospitality with commercial expertise second to none. Please visit https://valorhospitality.com/ to learn more about our existing hotels, other exciting job opportunities and our company.