Role: Senior AV Engineer Contract Type: Full-time, Permanent Location: Gloucester Salary: Highly competitive (dependent on experience), plus company benefits Interview Process: 2 stage (Virtual and Face-to-face) Hours: Monday – Friday; 40 hours working shifts covering 7am-4pm and 10am–7pm Yorktel-Kinly is a unified global leader in collaboration, systems integration, and managed services. We focus on transforming workspaces, simplifying complexity, and empowering people. Our in-house expertise includes AI-powered room monitoring, 24/7 support, and a unique enterprise service layer, enabling us to operate with even greater agility, efficiency, and precision. With comprehensive capabilities, decades of experience, and expanded delivery teams, we empower global businesses to thrive in the hybrid world, and we are committed to driving a new era of inspiration and opportunity for our people, clients, and partners; one seamless experience at a time. With 27 offices in 11 countries, 1,600 colleagues, 900 specialist accreditations, 40-years' professional experience and 2,500 customers, we are delivering scalable, secure, and sustainable solutions around the world. New opportunity has arisen on an exciting client site in Gloucester, working as the Senior Audio Visual Engineer, to provide dedicated support services to many facets of the client’s technology estate across multiple buildings. The team provide services from full AV/VC room installations to client/end-user meet and greet event support. This is in addition to daily functionality tests of high priority spaces, and ad-hoc and pro-active AV maintenance, technical problem solving, live event support and occasional upgrade installation work. Key responsibilities: Reactive support calls on the client sites, along with planned preventative maintenance visits Daily room checks and explain identified faults to the client Fault finding of audio visual and video conferencing systems to a high level Work collaboratively on troubleshooting and fault fixing, utilising the wider team and Kinly resources Provide event support to our client on a regular basis Running AV events, including pre-event testing of audio, wireless microphone battery levels etc. Be the primary contact for local and global event coordination and liaise with client for large events to understand their requirements Attend pre-production meetings required for any scheduled special events Own the event experiences for the meeting host and attendees Video/audio conference set-up and support Site certification of all new and relocated video conference systems Skills & experience: We are seeking a highly proactive individual with a strong grasp of AV/VC technologies as applied in corporate settings. The ideal candidate should hold industry-recognized AV qualifications, be motivated to expand their knowledge through training, and excel in communication. Knowledge of collaboration platforms such as Polycom, Microsoft Teams, Zoom, Google Ability to operate Videoconference hardware (Microsoft Teams, Webex, Poly, Logi etc) and to troubleshoot any potential issues relating to audio feedback, no video etc Proficiency with Microsoft Teams, UC PCs, Polycom, Logitech, and Crestron Flex VC solutions, Biamp Tesira, Q-SYS, and Extron A good understanding of computer software and hardware systems Networking knowledge to fault find audio and video conference networks. For example, Dante audio and Multicast video streams Understanding both digital/analogue audio and video signals. For example, HDMI, Display Port, DVI Component, and Composite. Experience working with new and emerging technologies including LED display solutions and video wall processors An enthusiasm to identify knowledge gaps and expand expertise with training and certifications with a view of CSI. Understanding of Crestron software such as Toolbox and SIMPL Windows Understanding of Biamp DSP programming Professional in appearance and attitude Willing to undertake security screening (BPSS & SC) If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling. If you do require details of the vacancy or the application process in an alternative format, please either email jobs@kinly.com outlining your requirements; or you can view the vacancy via the Kinly page on Vercida which allows you to customise the content so that you can review in a way that works best for you. Equal Opportunities: Yorktel-Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other ‘protected characteristics. We welcome your application.