Job Description
Vice President, Shareholder Services Manager
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Vice President, Shareholder Services Manager to join our -CONTACT COE GLOBAL TA UK team. This role is located in Manchester, UK.
In this role, you’ll make an impact in the following ways:
Manage a team/s of permanent and temporary staff within the Contact Centre function
Maintain familiarity with industry best practices and seek opportunities to implement as appropriate.
Set policies and procedures for team/s managed and contribute to the development of strategic initiatives designed to improve the overall client service experience and team productivity and quality.
Acts as a senior point of escalation for client firms
Maintain relationships with business leaders to report client trends and needs, providing forward‑looking insight on client issues and trends to drive future revenue growth.
Provide strategic guidance on internal activities and initiatives designed to improve the client experience for UK clients, determining needed improvements through review and analysis of reported problems.
Recruit, direct, motivate and develop staff, maximizing their individual contribution, professional growth, and ability to function effectively as a team. Provides feedback, coaching and support to improve the team’s performance.
Responsible for the achievement of multiple team goals and objectives, talent management, and supervision of first‑line managers and team members.
To be successful in this role, we’re seeking the following:
Bachelor’s degree or the equivalent combination of education and experience is preferred.
Experience in a Customer/Client facing role in Financial Services required.
Requires some understanding of the financial regulatory environment and be willing to learn.
Knowledge of UK Consumer Duty is preferred.
At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom
BNY LinkedIn
Here’s a Few Of Our Recent Awards
America’s Most Innovative Companies, Fortune, 2025
World’s Most Admired Companies, Fortune 2025
“Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits And Rewards
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
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