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Join to apply for the Pensions Administrator-Complex Cases role at InspireUniversity.com
Job Title: Pensions Administrator -Complex cases
Location: Glasgow
Salary: £28,500-£29,500 + up to 10% annual bonus
Hours: 35 hours per week, Monday to Friday (Hybrid after training)
About The Role
We are working with a well-known Financial services client who is looking for a Pensions Administrator to join their Client Solutions Technical Team in Glasgow. This is a varied and fast-paced role at the heart of their operations, where exceptional customer service and attention to detail are essential. You will manage a range of queries and client instructions, ensuring they are completed accurately and within agreed timeframes, helping advisers achieve the best outcomes for their clients.
This role offers the opportunity to make a real impact by supporting clients and identifying improvements to existing controls and processes. You will play an important part in safeguarding client money and enhancing the client journey.
Key Responsibilities
1. Manage incoming client queries and instructions, including processing money movements, transfers, and pension transactions.
2. Support operations across the wider department as required.
3. Respond to client queries clearly, professionally, and within agreed timeframes.
4. Share knowledge and best practices with colleagues and teams across the business.
5. Identify opportunities to improve operational controls and contribute to the design of better processes.
6. Work within the company's risk management framework and understand the impact of actions.
7. Play an active role in enhancing the client journey and overall service delivery.
About You
You are well-organised, proactive, and focused on delivering quality. You are thoughtful in your approach and always one step ahead. You listen closely, ask the right questions, and take pride in resolving issues quickly and effectively. With strong communication skills and a drive to help others, you excel in delivering exceptional service in a busy environment.
Requirements
* Previous experience in financial services (experience with pensions or ISAs is an advantage but not essential).
* A high level of accuracy and strong attention to detail.
* The ability to manage multiple tasks and adapt to changing priorities.
* Confidence in handling complex or sensitive situations with professionalism and care.
* Clear and effective communication skills, both written and verbal.
* A proactive approach to solving problems and improving processes.
* A collaborative mindset and a desire to support team success.
About The Company
They are on a mission to make retirement more rewarding by supporting financial advisers and their clients through innovative, customer-focused platform solutions. Their people-first approach values collaboration, inclusion, and continuous improvement. Their culture, values, and commitment to social responsibility shape everything they do.
Inclusion and Diversity
Our client cares deeply about creating an inclusive workplace that reflects the diverse world we live in. Inclusion is not just good practice but good business. A range of perspectives leads to better problem-solving and more relevant solutions for their clients. They are committed to building a fair, balanced, and transparent financial services industry and driving positive change.
What They Offer
You will be provided with a generous benefits package, including:
* Non-contributory pension scheme
* Annual bonus of up to 10%
* Enhanced parental leave
* Paid emergency leave
* Health and wellbeing initiatives
* Flexible working options where possible
* A supportive, engaging, and values-driven workplace
Additional Details
Seniority level: Entry level
Employment type: Full-time
Job function: Finance and Sales
Industries: Accounting
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