The Company: Sells automation equipment to OEMs and Industrial End Users Deals in Drives and Controls. Been in operation since the 1960s Experts in electronic and electrical parts and products for factory automation The Role of the Internal Sales Engineer Deliver excellent customer service This is an office based role in East Kilbride. Not remote. Build and maintain successful partnerships with customers, colleagues and suppliers and focus on the achievement of long-term customer loyalty Consistently generate profitable sales for the branch, via the telephone by effectively using a range of techniques and resources Identify and action appropriate steps to rectify any shortfalls Manage customer queries in relation to invoices, orders or stock Understand the customer cycle by proactively targeting new customers and developing them into consistent live trading accounts Embracing digital channels to enhance the customer offering by proactively promoting the webshop and other digital offerings. Collaborating with customers, colleagues and suppliers by supporting with promotions, sales events, supplier days and new product launches Utilising IT systems such as Workspace, Power BI and Microsoft Office to support the customer experience. Supporting in other areas of the branch as required&nbs...