About us: Puttshack is an upscale, tech-infused mini golf experience that appeals
to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game, while also serving world-class
food and full bar in a cool environment. The Puttshack experience is really all about having fun
- and doing something fun - together.
Our Vision -
To be the universal answer to the question 'Where should we get together'
Our Mission - To
create lasting memories
for people of all generations through
a shared, world class
entertainment experience.
Our Purpose - To bring everyone into play.
VENUE MANAGER
About us: Puttshack is an upscale, tech-infused mini golf experience that appeals
to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game, while also serving world-class
food and full bar in a cool environment. The Puttshack experience is really all about having fun
- and doing something fun - together.
Our Vision -
To be the universal answer to the question 'Where should we get together'
Our Mission - To
create lasting memories
for people of all generations through
a shared, world class
entertainment experience.
Our Purpose - To bring everyone into play.
Our Values:
* Bring your 'A' game
* Lead the Way
* Own the Fun
* Care Deeply
The Role:
The Venue Manager will be responsible and accountable for the smooth
running of the Floor & Reception Operations. As Venue Manager you will also be responsible for helping to train
& upskill other managers, and be a senior point
of escalation. You will be on hand to support the Floor & Host
associates and deal with any issues that arise, also being pro-active
in motivating &
leading the team to achieve excellent sales performance and maximise the venue's
revenue & profitability.
Key Responsibilities:
* You will have a good knowledge and understanding of all food and drink menus and an in depth knowledge of those for your department to ensure the best
service for the guest.
* You will have a good knowledge
of and understanding of the
reception area and how the booking systems work.
* Ensure overall guest experience
exceeds expectations and anticipate guests
needs
* Greet guests with a warm manner
* Understand and follow food allergy procedure
and special orders/restrictions
* Comply with all safety
and sanitation guidelines
and procedures.
* Get along with others and be a team player
* Successfully complete
alcohol awareness training
* Follow all rules, policies, procedures and conditions of
employment, including those outlined in the Associate Handbook.
* To prepare the floor for service following the established
checklists for your role and as directed; making sure that everything is
complete before service starts and inform Senior Manager if anything needs
attention.
* Train new Associates to the company standards, including customer service
and job duties
* Understand and follow food allergy procedure and special orders/restrictions
* To communicate with the Senior Manager regarding any problems or issues with equipment, stock or with guests.
* To serve food and drink,
consistently achieving the established agreed standards of service.
* To observe the
company's rules and procedures and carry
out any reasonable request made by
their manager, supervisor or the senior manager.
* To be aware of your responsibilities in respect of Health and Safety at work. To follow all procedures and report to management any hazardous situation or accident.
* To attend
training sessions and team meetings as required and to be involved and contribute to these.
Essentials:
* Able to work on a rota basis which consists of opening and closes as per the business requirements.
* Able to exceed our guests' expectations by delivering service in a professional and knowledgeable way.
* Calm, patient and polite when receiving guest feedback.
* Punctual, well presented,
honest, reliable and
trustworthy.
* Able to build good working
relationships with colleagues.
* Good at working in a team.
* Able to lead by example with new colleagues.
* Confident in approaching guests.
Qualifications and Experience:
* Previous management experience in F&B
is required with a minimum of 1 year.
Offerings:
* Free
golf & 50% discount on food for up to 6.
* New
starter training & buddy support to set you up for success!
* Access
to continuous development through a blended learning approach.
* Access
to Medicash – Our health Cash back benefits platform! Includes, Dental
Cover, gym discount, specialist health consultations, health screening,
virtual GP, Employee assistance program, medicash discount perks and much
more!
* Refer
a friend – Up to £500 referral fee* (T&Cs apply)
* NPS
bonus – Up to £1 per hour * (T&Cs apply)
* Free
meal on shift
* Associate
of the month awards
* Fun
team socials, competitions and incentives!
* Enrolment
to our communication community – PuttApp
* Wagestream
membership - access 50% of your wages as you work, building pots and
financial support.
If you're passionate about creating unforgettable guest experiences and thrive in a vibrant, high-energy team, we'd love to hear from you
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Created on 12/07/2025 by TN United Kingdom
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