We’re Kingfisher, a team made up of over 74,000 passionate people who bring Kingfisher – and all our other brands: B&Q, Screwfix, Brico Depot, Castorama and Koçtaş – to life. Guided by our purpose Better Homes. Better Lives. For Everyone. We believe a better world starts with better homes, and we work every day to make that a reality. Join us and help shape the future of home improvement.
We have a new opportunity for a Product Engineer to join our End User Services team. This predominantly operational‑focused 3rd line support role will help colleagues get the most from modern desktop technology by balancing user needs with business goals – resolving complex technical issues and aiding with the continuous improvement of digital workplace services that enable teams to work effectively every day. Through hands‑on technical expertise and collaboration, the role contributes to high‑performing, future‑ready IT services.
We can base this role out of either our Paddington or Southampton offices, with an expectation of 12 days a month in the office and travel between sites as required.
What’s the job?
* Deliver and support modern desktop products and services, resolving complex incidents and contributing to improvements across incident, request, problem and change activity.
* Maintain stable, secure and evergreen services that align with agreed objectives, service levels and security standards.
* Deploy, configure and manage client devices and policies using Microsoft Intune, including support for both corporate and personal devices.
* Provide technical guidance on the adoption of Microsoft Cloud services, helping users maximise value and adoption.
* Use PowerShell to administer systems and support automation, configuration and operational efficiency.
* Work collaboratively with internal partners, vendors and third‑party providers to shape, deliver and improve services.
* Share knowledge and progress across the organisation, promoting team achievements, roadmaps and new capabilities using collaboration platforms.
What You’ll Bring
* Experience working in a third‑line technical support role (or similar) within a live service environment.
* Strong technical knowledge of modern desktop services, particularly Windows 11, Microsoft Intune and Autopilot.
* Practical experience scripting and administering systems using PowerShell.
* Working knowledge of Azure Active Directory, including Conditional Access and Enterprise Applications.
* Proven ability to analyse information, resolve complex technical problems and communicate clearly with a wide range of stakeholders.
How We Work
We believe in flexibility and balance. Our hybrid model blends home working for focus with time spent connecting and collaborating – whether in our offices or at off‑site locations. On average, around 60% of your time will involve in‑person collaboration. We value the perspectives new team members bring and encourage you to apply – even if you don’t meet 100% of the requirements.
What We Offer
An inclusive environment where your potential is limited only by your imagination. We encourage new ideas, support experimentation, and strive to create a workplace where everyone can be their best self. We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career.
Diversity & Inclusion
Our customers come from all walks of life – and so do we. We’re committed to ensuring all colleagues, future colleagues and applicants are treated equally, regardless of age, gender, marital or civil partnership status, ethnicity, culture, religion, belief, political opinion, disability, gender identity, gender expression or sexual orientation.
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