Overview
Concentrix Newcastle Upon Tyne, England, United Kingdom
Job Title: Customer Success Expert - Office Based
We are looking to grow our permanent Customer Success team. This role involves guiding customers through our online suite of products for our client Intuit, makers of QuickBooks Online.
Responsibilities
* Guide our customers through the QuickBooks Online product suite and help them manage their online accounts.
* Deliver support to Intuit customers via telephone and online queries.
* Learn added value and how to support customers through knowledge of available products and upsell opportunities to maximize customer benefits.
* Collaborate with the Customer Success team to provide excellent service to small businesses, accountants, and self-employed individuals.
Qualifications
* Passion for customer service.
* Experience in retail, hospitality, care, or any other customer-facing role.
* Tech savvy.
What we can offer
* Great city centre location behind Central Station
* Mon – Fri. 40 hrs between 8am and 7pm, no weekends
* Permanent Full-Time contract
* Salary - £12.25 per hour – annual salary £25,480 plus bonus earning potential
* Fortnightly Pay
* Exclusive Employee Benefits with savings on holidays, mobile phone discounts, restaurants, Pure gym discount, dental cover, healthcare cover, online discounts and more
* Refer a friend incentive – up to £600
* Bonus opportunity
* Great public transport links to site
* Hybrid role with initial office-based training (approximately 3 months) and then option to work Hybrid with attendance on site 2 days per week after sign-off
Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location
The Rocket, GBR
Additional details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Administrative
* Industries: IT Services and IT Consulting
If this is of interest to you, click the link to apply and a member of the Recruitment team will be in contact.
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