Helpdesk Administrator Enfield (Hybrid Opportunity)
Location: Enfield (Hybrid after initial period)
Hours: Monday Friday, 8:00 AM 5:00 PM
Pay:£16.93 per hour (Umbrella)
Contract Type: Temp-to-Perm
About the Role
We are seeking a proactive and highly organised Helpdesk Administrator to join a busy, fast‑paced team in Enfield. This is a temp-to-perm opportunity with the potential for hybrid working after a few months.
You will play a crucial role in supporting operational teams, coordinating work orders, liaising with clients, subcontractors and operatives, and ensuring daily schedules and reporting run smoothly.
Key Responsibilities
* Raise and allocate work orders from client calls and emails using internal systems
* Collaborate with Contract Managers/Supervisors to assign daily and emergency tasks
* Schedule appointments with sites and subcontractors
* Process operative timesheets, maintain spreadsheets, and ensure payroll accuracy
* File and manage job documentation, including photos and supporting paperwork
* Update WIP reports and internal trackers to minimise outstanding jobs
* Handle client queries and recalls professionally across multiple contracts
* Maintain lone‑working records and conduct welfare calls to operatives
* Ensure compliance and document accuracy, including RAMS, job sheets, and materials used
* Upload documents to client systems for invoicing and contract compliance
* Support administrative duties as required by managers and senior leadership
* Keep client portals up‑to‑date with job progress and documentation
Requirements
* Previous experience in a coordinator or administrative role, ideally in maintenance, construction or facilities
* Excellent organisational skills with strong attention to detail
* Confident communicator, able to engage professionally with clients, operatives and management
* Proficient in MS Office and able to quickly learn internal systems
* Comfortable working in a fast‑paced, high‑volume environment
J-18808-Ljbffr