Customer Service Assistant
Stevenage
Monday - Friday
9am - 5pm
£12.21 Per Hour
Main Duties:
1. Forwarding complaints to correct areas and providing support to customers.
2. Sharing knowledge and the services we offer to our customers to answer queries either via email or phone call.
3. Assist with setting up refunds via BACs, cheques or vouchers.
4. Administrative skills, EXCEL and Word .
5. Eager to learn and grow within the department
6. Scanning court documentation.
7. CRM Platform handling
Key Competencies:
8. Experience in a previous customer service role.
9. Candidates must be highly proficient in MS Word and Excel.
10. Good written and verbal communication skills.
11. Ability to multitask and work independently.
12. Ability to work in a fast-paced environment, maintaining attention to detail and accuracy.
13. Must be able to work in a pressurised environment whilst remaining professional.
14. Organised with attention to detail.
15. The successful candidate will be part of a small team, but should be equally happy working on their own.
Experience:
16. customer service: 1 year (preferred)
Benefits:
17. Company pension
18. Employee discount
19. Free parking
20. Life insurance
WGCCOMMPERM
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