Growth Kitchen is on a mission to make eating great food the norm. Our platform enables kitchen operators (e.g. Hilton Hotel) to sell well‑known restaurant brands, such as The Athenian or Coqfighter, from their existing kitchens.
As Onboarding & Launch Manager, you own what happens between a signed contract and a kitchen that is actually winning. You take a freshly signed deal, get the kitchen trading, and stay on it through high‑touch onboarding until it hits the bar: 4.5+ rating, 50+ reviews, and £2k+ in weekly delivery app sales. That is usually up to 12 weeks, sometimes 20.
You will lead a team of onboarders / launch account managers who report to you. You will report to our Head of Account Management. You set the standard for how a Growth Kitchen site is launched, coach the team on the playbook, and step in directly on the trickier or higher‑stakes sites. Once a kitchen is cooking well and the reviews are flowing, you hand it over to our regular account management team – by that point the site is on semi‑autopilot and one AM can handle many.
We have raised significant investment and are profitable, but we are still a small, nimble team. This is not a process‑policing role. It is end‑to‑end ownership of the outcomes that decide whether a site succeeds. If you love getting your hands dirty in operations, building a team, being commercial and being the person accountable for the number, you will love working here.
What you will be doing
* Own kitchen launches end‑to‑end: from signed deal to a site that is cooking well, well‑rated and trading at £2k+ per week on delivery apps
* Manage and grow a team of onboarders / launch account managers – hire, coach, set the bar, run the playbook
* Be personally accountable for sites for their first 12 weeks (or up to 20 when needed) before handover to regular account management
* Visit kitchens, train operators, fix food quality and consistency issues, and make sure menus, photos and listings are dialled in
* Drive the metrics that matter: ratings (4.5+), review volume (50+), order volume, prep times, refund rates, weekly delivery sales
* Define the launch playbook as you go – what works, what doesn’t, what should be automated, what stays high‑touch
* Run a clean handover process so account managers inherit kitchens that are stable and ready to scale
* Work closely with sales, brand and product teams to feed back what makes new sites succeed (or struggle)
1-3 years in management consulting or high‑growth tech, working in customer success, account management, launch / GTM
Ability to explain financials, marketing and concepts like j‑curve to our customers
Comfortable with commercials, such as upselling
Experience managing or mentoring people, and ready to step up to running a small team end‑to‑end
Comfortable being measured on outcomes (ratings, reviews, weekly sales), not just activity
Operationally sharp: can walk into a kitchen, spot what is broken, and get it fixed without drama; and want to get your hands dirty, build relationships with customers
High ownership: you take a site personally and do not hand it over until it is genuinely working
Clear communicator who keeps the operator at the front of their mind and can hold them to a high bar
Passion for the food sector and technology
* Competitive salary + performance bonus tied to launch outcomes
* Meaningful stock options
* Competitive Pension Scheme
* 25 days of holiday + Bank Holidays
* Direct access to the founders and a front‑row seat as we scale
#J-18808-Ljbffr