#Job Summary
The Logistic Operations Engineer (LOE) will make sure a company’s logistic operations (provided by KNAPP), such as manufacturing and shipping, work properly and meet customers’ and KNAPP specifications, which are measured through key performance indicators. An Operations Engineer handles all matters to the logistic operations and its machinery such as Incident, Problem and Change Management. The role of an LOE therefore combines supervisory, technical, training and administrative responsibilities. Another function is the coordination between KNAPP and its customer to fine-tune the operations. They work as part of a team for a KNAPP customer and interact with Hotline (HQ) and computer systems, software, physical technology (machinery), engineers and end users to increase stability, efficiency and establish best practices. Operations engineers can train other employees to use existing, changed or new software and machinery integration.
#Key responsibilities
1. Increase stability
2. Identifies operational issues by observing and analysing the system function and performance of results:
3. Continuously analysing and improving the operational process (measure = throughput)
4. Leads and supervises troubleshooting procedures such as
5. Incident Management (measure = time to resolve, SLA)
6. Problem Management (measure = time to complete development cycle)
7. Change Management (measure = % of successful CRs)
8. Identifies operational priorities by assessing operational objectives (measure = uptime)
9. Continuous Improvement Process (measure = ITIL compliance, TPX Dashboard)
10. Investigating complaints and suggestions
11. Increase efficiency
12. Develops operational solutions by defining, studying, estimating, and screening alternative solutions
13. Determine impact on whole logistic system
14. Continuous Improvement Process
15. Anticipates operational issues by studying operational targets, modes of operation, limitations
16. Monitoring technical availability (measure = CMMS, Logistic Dashboard)
17. Monitoring performance (measure = Logistic Dashboard)
18. Establish “Best practice”
19. Improves operational quality results by studying, evaluating, and recommending process re-design
20. Supervision of implementing changes
21. Change Management
22. Contributing information and opinion to unit design and modification teams
23. Continuous Improvement Process
24. Provides operational management information by collecting, analysing, and summarising operational and engineering data for future trends and developments
25. Continuous Improvement Process
#Skills, qualifications and experience
26. NVQ/BTEC/C&G Level 3 in an IT discipline essential (Degree level preferable) or 3-5 years’ experience in IT
27. An understanding of warehouse operations and supply chain management
28. Technical Knowledge of Linux and Windows operating systems
29. Technical knowledge of SQL Databases
30. Desirable
31. 1+ years’ experience in software application support and incident investigation
32. 3-5 years related experience in logistics, high volume manufacturing, distribution, production planning and/or transportation environment would be desirable
33. Understanding of programming languages (Java, Python, PL/SQL, C++)
34. Knowledge of WMS and WCS
35. An appreciation of networking and server infrastructure
36. Operational experience within an automated distribution facility
37. ITIL Foundation
#Important behaviours to have in line with our company values
38. Appreciation – Recognises the achievement of others
39. Creativity – Is resourceful and innovative
40. Courage – Willing to learn and try new things
41. Openness – Always approachable and helpful
42. Reliability – Consistently gives their best
#Company benefits
43. KNAPP will contribute up to 6% pension
44. Private healthcare including dental and optical cover
45. Cycle to work scheme
46. Employee referral scheme
47. Employee assistance programme
48. Employee of the Quarter awards
Tips for applicants
Are you looking for new challenges? Do your eyes sparkle with enthusiasm when you talk about your specialist area? Do you gladly take on responsibility? Are you able to grasp complex issues? Are you brave enough to take new paths and do you view changes as exciting opportunities?
Then apply now! We look forward to getting to know you.
Here are a few tips for a successful application.
Complete + online + authentic = good chances
Complete
The following documents are important to us:
49. Cover letter (please indicate your core areas in the case of speculative applications)
50. CV (résumé) in tabular format with a photo
51. Diploma certificates and evidence of professional experience
Online
Please only apply via our application tool.
Tip: Apply for current vacancies to maximize your chances. In the case of speculative applications, it can take some time before we have an appropriate offer for you.
Authentic
Once you have completed the first two steps, you are a good deal closer to your new job. If your educational and professional backgrounds fit one of our job opportunities we will invite you to an interview in person.
The interview is the most important part of the application process. Above all, we look for authenticity. During the interview, we will find out whether our expectations match each other and whether a long-term cooperation can be formed.
Application process
1. Apply online
2. Confirmation of receipt sent
3. Human Resources and specific department look at your documents
4. If we like what we see: invitation to an interview in person
5. The excitement builds: first interview in person
6. If necessary: second interview in person
7. Do we fit well together? Welcome to KNAPP!
To ensure a speedy application process, please only apply via our application tool. After submitting your application you will receive a confirmation of receipt.
Information
KNAPP U.K. Limited Donington Park Great Britain Fulltime Display in PDF formatDisplay in PDF format Apply nowApply now
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