About the Opportunity
Our client, a leading organisation within the IT & software industry, is seeking a highly experienced Czech/Slovak speaking Collections Specialist to join their established EU Credit & Collections team.
This senior-level Credit Control position plays a key role in managing high-value and complex accounts, driving the recovery of outstanding debts while maintaining strong customer relationships.
This is a hands-on role suited to a seasoned collections professional who combines commercial acumen, negotiation expertise, and a customer-first mindset. You'll be responsible for full order to cash process ownership, investigating & resolving issues and improving DSO through ledger management, insights and analysis.
Key Responsibilities
* Manage a portfolio of Czech & Slovakian Sales Ledger accounts, ensuring timely collection and resolution of outstanding balances.
* Build and maintain professional relationships with customers to negotiate settlements, payment plans, or other arrangements that optimise recovery.
* Investigate and resolve complex disputes and billing issues in collaboration with internal teams such as sales, finance, and customer service.
* Analyse account data to identify trends, payment behaviours, and opportunities for process improvement.
* Provide regular reports and updates to management on collection performance and key risks.
* Maintain detailed, compliant documentation of all communications and agreements.
* Make informed recommendations for escalation to legal action or external collection agencies when necessary.
* Mentor and support junior collections staff, providing training and guidance on best practice.
* Ensure all collection activities comply with UK debt collection regulations and company policies.
About You
* Bachelor's degree (or equivalent experience) in Finance, Business, or related field.
* Extensive experience in collections, including handling complex or high-value accounts at a senior level.
* Strong understanding of Czech & Slovakian & UK debt collection processes, regulatory requirements, and ethical practices.
* Proficient in Microsoft Excel and experienced with ERP or collections software systems.
* Exceptional negotiation, communication, and analytical skills.
* Highly organised and detail-oriented, able to manage multiple priorities under pressure.
* Collaborative and professional approach with a commitment to delivering outstanding customer service.
* Proven ability to mentor or train others in a team environment.
* Multi-lingual fluency in Czech/Slovak and English is Essential.
What's on Offer
* Competitive salary and performance-related bonus.
* Hybrid working patterns
* Opportunity to lead initiatives within a respected, growth-focused business.
* Supportive team culture and ongoing professional development.
If you are a results-driven, Czech & Slovakian speaking collections professional seeking your next challenge in a dynamic, customer-focused environment, we'd love to hear from you
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