1st Line Technical Support Analyst / Permanent / Southampton
1. Country: United Kingdom
2. Location: Southampton
3. Sector: Support
4. Job Type: Permanent
5. Technologies: support 1st line support C# Southampton Retail
1st Line Technical Support Analyst / Permanent / Southampton
Posted Thursday, 06 September 2018
Are you a looking for an excellent career opportunity? Our client, based in Southampton, specialising in delivering IT Technology solutions for payments in the retail sector, is recruiting for a 1 st line Technical Support Analyst to join their team. The ideal candidate will have excellent demonstrable communication and problem-solving skills and be customer service orientated.
ESSENTIAL SKILLS:
• NVQ1/GCSEs and above (or equivalent) in key competencies
• Problem analysis/problem solving
• Attention to detail
• Working in a very pressurised environment
• Understanding of SLAs and KPIs
• Quick learner Ability to identify and document defects
• Ability to carry out test planning and procedures
• Experience working on Scrum teams in sprints
• Ability to interact and communicate effectively with a wide audience of technical, non-technical
and stakeholders, on all levels
• Understanding of how to construct and document test cases.
• Knowledge of automated test scripts and interpreting results
• Clear and concise documentation skills
DESIRABLE KNOWLEDGE (not essential):
• Windows Operating System ranging from 2000 – Windows 7
• Borland & SQL
• Visual Basics and C#
Please, get in touch for further details on the exciting career opportunity!
Our Services
We specialise in the recruitment of IT Candidates across Europe including Software Developers, Testers, Analysts, Architects, Project Managers, Program Managers, Systems Engineers, Security Engineers, Network Engineers and Telephony Engineers.
Endeavour Recruitment
Hamble Court Business Park
Hamble
Hampshire
SO31 4QJ
#J-18808-Ljbffr