What you’ll be doing as a Customer Water Quality Officer
• You’ll be on the move a lot, travelling between different customers and sites, working as part of a lively team covering quite a large area.
• Your main job will be testing water samples in domestic homes and businesses.
• You’ll oversee the management of your sampling records and maintenance of sampling equipment ensuring they are kept to industry standards.
• You might also assist with investigating supply issues or customer complaints now and again.
Base Location
Fobney RG2 0SF.
Standard working hours are 7:30 am to 3:30 pm.
The role includes participation in a standby rota with working hours 7:30 am to 5 pm and involves working weekends one in every five weeks.
An additional payment will be provided for standby.
What you should bring to the role
* Some driving experience and confidence in a medium‑sized vehicle in busy areas with high volume of traffic.
* Customer‑facing experience and the ability to visit domestic houses and businesses.
* Clean manual driving licence.
* Good planning, organisational skills and the ability to work independently.
* Some knowledge of the water industry is a plus, but not required.
* Good computer literacy and attention to detail as this is a technical role that requires following detailed procedures.
What’s in it for you?
* Competitive starting salary of £28,830 per annum.
* Use of a company van for business purposes.
* Annual leave – 24 days holiday per year, increasing to 28 with length of service (plus bank holidays).
* Performance‑related pay plan directly linked to company performance measures and targets.
* Generous Pension Scheme through AON.
* Access to many benefits to support health, wellbeing and finances – e.g. annual health MOTs, physiotherapy and counselling, Cycle to Work schemes, shopping vouchers and life assurance.
Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets.
We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go. We need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades ahead.
Working at Thames Water
Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same.
As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.
Real purpose, real support, real opportunities
Come and join the Thames Water family. Why choose us? Learn more.
Inclusion
We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats or anything else, just let us know – we’re here to help and support.
Disclaimer
Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
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