5 months contract with a Local Authority
Job Summary:
• The London Borough of Hackney is seeking an experienced Delivery Manager to lead its high-profile Resident Experience Programme within the Chief Executive’s Directorate.
• This is an exciting opportunity to shape and deliver transformative change that directly improves services for residents.
• The postholder will lead multi-disciplinary teams to design and implement innovative, outcome-focused service improvements, ensuring projects are delivered on time, within budget, and deliver measurable benefits.
Key Duties/Accountabilities (Sample):
• Lead the end-to-end delivery of the Resident Experience Programme, managing timelines, budgets, and risks.
• Develop and implement programme and project plans, ensuring alignment with Hackney’s strategic priorities.
• Manage a multi-disciplinary team (up to 4 direct reports), fostering a high-performance, inclusive culture.
• Work collaboratively with residents, staff, and partners to co-produce service design and change initiatives.
• Produce business cases, financial forecasts, and performance reports to support decision-making.
• Ensure robust governance, risk management, and benefits realisation frameworks are in place.
• Present progress updates and recommendations to senior officers, elected members, and stakeholders.
• Promote a culture of innovation, systems thinking, and continuous improvement across services.
Skills/Experience:
• Demonstrable experience as a Delivery Manager, Programme Manager, or Transformation Lead in local government or public sector settings.
• Proven record of successfully delivering complex, multi-agency transformation programmes.
• Strong budget management, financial planning, and business case development skills.
• Experience in co-production with residents, community groups, and staff.
• Excellent stakeholder management, communication, and influencing skills at senior level.
• Experience managing, developing, and motivating diverse teams.
• Skilled in programme management methodologies such as PRINCE2, Agile, MSP, or Lean/Six Sigma.
• Ability to apply systems thinking, service design, and digital transformation principles.
• Politically astute, with experience operating in a complex local authority environment.
Additional Information:
• The closing date: 30/10/2025.
• Location: Hackney, London (hybrid working).
• Hours: Full-time, 36 hours per week.