Overview
Welcome to Warner Bros. Discovery… the stuff dreams are made of. Our studios are among the foremost motion picture and television production and post-production facilities in the world. The Studio Operations group includes areas like soundstage/backlot set rentals, events, design, culinary, construction, landscaping and more. These teams lay the foundation for the memorable experiences we provide.
Your New Role
We have an exciting new position open up working within our dynamic Technical Services team, responsible for show systems, lighting & sound at the Warner Bros. Studio Tour - The Making Of Harry Potter. The role has frontline Duty Technician responsibilities as required by the day-to-day technical needs of the attraction, and you will provide the highest levels of customer service to visitors and internal customers. This is a twelve-month fixed term contract position.
Your Role Accountabilities
* Setup, operate, maintain, troubleshoot and control all aspects of industry leading show technology including lighting, sound, video, show control and integrated systems to ensure a consistent visitor experience
* Ensure all WBSTL technical and exhibition related maintenance requirements are delivered within agreed schedules and standards
* Assist with the delivery of live events as and when required
* Ensure public and staff safety at all times
* Monitor protection of assets and equipment within the tour areas to maintain quality, reliability and maximise life span
* Comply with internal health and safety regulations and working practices at all times
* Maintain good communication across all departments including Visitor Experience, Studio Facilities and Corporate Archive
* Work as part of a technical project team for themed feature development, installation and maintenance projects as directed by the Technical Services Management team
* Contribute to the day-to-day running of WBSTL and be part of the Visitor Services team covering weekends, evenings and school holidays 363 days a year on a shift pattern involving AM and PM shifts
Qualifications & Experiences
* Proven track record in a similar maintenance position, preferably in the entertainment, visitor attraction or service industry
* Knowledge of live event production and the relevant audio-visual skills involved in the delivery of such events
* Experience of working with installed audio-visual show systems and fault finding and trouble shooting on these as required
* Basic carpentry and maintenance skills and a good working knowledge of workshop environments
* Previous experience of working in an operational and customer facing environment with significant numbers of the general public on site
* Proven IT skills with a sound knowledge of Microsoft Office and associated packages
* Basic knowledge of IT switch networks and IP based control systems
Working Pattern
This is a full-time position, averaging 40 hours per week. The role operates on a flexible rota, including a mix of early, mid, and late shifts. Shift times range from 6:30 AM to 10:45 PM.
The successful candidate will be required to work every other weekend as part of the regular schedule. Onsite Working - this role is advertised as onsite, meaning all working hours and days will be carried out at the place of work. Subject to applicable laws, WBD reserves the right to change this working agreement where essential to business needs and upon reasonable notice.
How We Get Things Done
Our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with insights from the team on what they mean and how they show up in day-to-day work. We look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means we consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you are a qualified candidate with a disability and require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.
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