Role
Head of Commercial – Parliamentary and Health Service Ombudsman (PHSO) – Manchester, Permanent – £75,000 per year.
Overview
The Parliamentary and Health Service Ombudsman (PHSO) plays a vital role in improving public services across England. As an independent body, PHSO investigates complaints about the NHS, UK government departments and other public organisations, ensuring fairness, accountability and meaningful outcomes for the people who rely on them.
PHSO is on an exciting transformation journey, modernising its operations, strengthening internal capabilities and enhancing how it delivers outcomes for citizens.
Opportunity
As Head of Commercial, you will play a key leadership role in shaping and delivering this agenda. You will lead the evolution of commercial and procurement practices, ensuring they are aligned with organisational priorities, deliver value for money and support innovation across the organisation. This role offers the chance to influence strategy at the highest level, embed best practice and champion a progressive, values‑driven commercial function within a purpose‑led environment.
Qualifications
* Strategic commercial leadership experience in complex, regulated environments
* Track record of delivering transformation across procurement or commercial functions
* Strong stakeholder engagement skills, with the ability to influence at senior level
* Passion for delivering social value and improving outcomes within the public sector
Benefits
* Civil Service Pension Scheme
* 32.5 days annual leave (plus bank holidays)
* Hybrid working (40% office‑based)
* Flexible working arrangements
* Comprehensive learning and development programme
* Employee Assistance Programme with 24/7 support
* Retail discount scheme
* Gym membership subsidy
* Cycle‑to‑work and season ticket loan schemes
* Paid professional memberships
* Eye test reimbursement
Inclusion & Wellbeing
PHSO recognises the importance of lived experience and values diverse perspectives. If you have experience of raising a complaint about a public service, your insight is actively welcomed and encouraged.
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