Position
Admisisons Hospitality Assistant (P/T)
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Position Details
Classification Details
FLSA Status Non-Exempt
Position Information
* Position Title: Admisisons Hospitality Assistant (P/T)
* Position Type: Staff
* Employee Group: Staff
* Time Status: Part-Time
* Time Category: Part Time (1000-1559 hours)
* Annual Hours: 1040
* # of Months: 12
* Hours Per Week: 20 (Mon.–Fri. from 1pm - 5pm)
* Work Dates: July 1 – June 30
* Campus: Main Campus (Grantham)
Position Description
Position Summary
Join our vibrant Admissions team as a professional face of our university. As our Admissions Hospitality Assistant, you’ll create those impactful first impressions that help students choose their dream school. You’ll coordinate exciting campus events, guide prospective families through important decisions, and be part of a supportive team that values diverse perspectives and experiences. This family-friendly role offers afternoon hours (perfect for morning commitments!), variety in your daily tasks, and the satisfaction of directly impacting students’ futures. If you have experience managing multiple priorities while creating positive experiences for young people and their families, this role offers the perfect blend of meaningful work and work-life balance. We particularly value backgrounds that bring unique perspectives to enhance our team’s ability to connect with all families.
Education & Experience
Education Required
High school diploma or equivalent
Education Preferred
Associate’s or Bachelor’s degree in hospitality management, communications, education, or related field.
Experience Required
* At least one year of experience in customer service, hospitality, administrative support, or event coordination (any setting welcome!)
* Experience with front-desk responsibilities, phone support, and managing schedules
* Comfortable with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams) and enjoy learning new technology
Experience Preferred
* Two or more years in admissions, higher education, hospitality, or customer service
* Experience coordinating campus visits, events, or professional scheduling
* Background working with young people in educational, mentoring, or developmental settings
* Experience managing classroom-like logistics or coordinating activities for groups
* Familiarity with CRM systems, databases, and event scheduling software (we’ll provide training!)
* Experience mentoring student workers or young people
* Bilingual in English and Spanish
Skills, Characteristics Required For Position
You’d be a good fit if you thrive in dynamic environments where every day brings new challenges and opportunities to make a real impact! We’re looking for someone who genuinely enjoys building relationships with people from all backgrounds – whether that’s calming nervous first-time visitors, celebrating with excited families, or collaborating with colleagues across campus. You’ll love this role if you’re the type of person who takes pride in being the professional who makes complex operations look effortless while creating those “wow” moments that help students fall in love with our university.
Functional Areas
Hospitality & Customer Service
* Create welcoming environments and excel at putting people at ease
* Adapt communication style effectively for different audiences
* Read situations, handle challenges, and navigate cross-cultural interactions
* Deliver exceptional experiences that exceed expectations
Organizational & Administrative Excellence
* Manage multiple priorities and maintain organization
* Maintain accurate records and analyze processes for improvements
* Ensure materials represent the university at a high standard
Event Coordination & Problem-Solving
* Plan projects and develop solutions for logistical challenges
* Build relationships, communicate across departments, and facilitate group conversations
* Anticipate problems and implement solutions
Technical & Collaboration Skills
* Proficient with Microsoft Office Suite; learn new software quickly (CRM and scheduling training provided)
* Work well with student workers and colleagues
* Adapt to changing priorities and contribute unique perspectives
Professionalism & Reliability
* Dependable and punctual; maintain confidentiality and professional boundaries
* Represent the university and embody its values
* Demonstrate strong work ethic and enthusiasm for helping students
Working Conditions
Special Working Conditions
Some UPS packages may require light lifting of boxed materials (20 lbs.).
Driving
N/A
Duties
Essential Employee N/A
Primary Duties
* Hospitality & Front Desk Management
o Be the welcoming face of our university – greet visitors with warmth and professionalism
o Create an inviting reception area stocked with current materials and refreshments
o Handle inquiries and direct families to next steps
o Coordinate daily mail processing and supply management
* Campus Visits & Event Support
o Schedule and track prospective student visits; assist with planning campus explorations
o Provide administrative and logistical coordination for visits and events
o Manage event logistics for scholarship days; collaborate with leadership and liaisons
o Coordinate appointment scheduling with campus partners
o Review and refine visitor-facing materials to maintain professional branding
o Mentor student workers and support visit operations
o Support group visit planning and documentation
* Admissions Office Administration
o Maintain master daily schedule and coordinate appointments
o Monitor equipment and supplies; place orders as needed
o Provide administrative support to Admissions, Enrollment Technology, and Communications teams
o Ensure reliable daily front-office operations
Secondary Duties
Other Administrative & Operational Support
* Assist travel administration and expense approvals during fall travel season
* Maintain staff contact resources and organize scheduling for events
Posting Date 09/09/2025 Open Until Filled Yes
Diversity & Applications
Messiah University’s commitment to diversity and inclusive excellence recognizes its mission and seeks candidates who contribute to this vision. Applications should address why diversity and inclusive excellence matter to them as persons of faith and as professionals.
Posting Specific Questions
Required fields are indicated with an asterisk (*)
Application Documents
* Cover Letter/Letter of Interest
* Resume
Optional Documents
Human Resources: One University Avenue Suite 3015 Mechanicsburg PA 17055; 717-796-5300
Student Employment: One University Avenue Suite 3015 Mechanicsburg PA 17055; 717-796-1800 x.2900
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