Homebased role within the Travel Industry We are an established Tour Operator looking for an experienced Customer Experience Executive to join our Sales / Customer Service team. Promptly dealing with all customer interactions throughout the customer lifecycle. To maximise conversion opportunities and to deliver outstanding customer service. Responsibilities and Tasks: * To ensure all incoming calls are answered promptly and dealt with to the best of ability. * Respond to and follow up any sales or customer care enquiries received by telephone and email. * To accurately complete bookings and amendments following instructions and using correct codes, prices and taking care to update new client database. * Maximise upsale opportunities by ensuring that clients are offered all upgrades and extras on every booking. * Assisting clients with all further customer care activities including amendments, cancellations collecting payments, booking ancillaries with airlines, informing clients of changes to their holiday and general queries from the clients. * Attend any relevant training/educational visits provided by the company to develop knowledge and skills. * Ensure clients are sent any relevant holiday documentation upon booking and explaining online check in and Manage my Booking. * Any other duties deemed necessary by either your Supervisor, Manager or Director. Core competencies: * Customer centric attitude * Professional and courteous in all interactions verbal or non-verbal * Ability to work under pressure Experience: * Experienced in a customer facing role in a busy environment * Experience in travel is desirable but not essential Working 5 days per week (1 of those days includes a weekend day). The shift is generally 9am-5.30pm (occasionally 10am-6.30pm) Full training will be given. Must be available to attend two weeks initial training at our office in Sevenoaks.