Join to apply for the Customer Service Assistant - Gates (CRW/HOR) (2889) role at GTR (Govia Thameslink Railway)
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Join to apply for the Customer Service Assistant - Gates (CRW/HOR) (2889) role at GTR (Govia Thameslink Railway)
Location: 1 x Horley, Surrey
Contract: Full Time, averaging 35 hours per week + rostered Sundays
Shift Pattern: Earlies & Lates covering 05:00 - 01:00 approx
Do you enjoy helping people? This is your opportunity, as you will often be the first and last person our customers will meet, making it a vital role for enhancing their experience!
Key Responsibilities:
1. Assisting passengers with tickets, including checking them, providing general advice, and ensuring the gates work properly.
2. Providing the highest standard of advice, information, and service to our customers.
3. Maintaining a safe, attractive retail station environment, including general cleaning and de-icing.
4. Participating in the safe running of trains and station environment by following procedures.
5. Promoting relevant marketing materials and useful information.
Note: Due to shift times, candidates must live nearby and have reliable transport to arrive at the station for their shifts, as train services may not always be available. The role involves standing for long periods, working weekends, and bank holidays.
Experience / Skills:
1. A proactive customer-focused approach with a passion for supporting the team.
2. Exceptional customer service skills, demonstrating role model qualities.
3. Experience managing customers effectively in challenging environments.
4. Effective communication skills, demonstrated through application and assessments.
5. Reside locally to facilitate commuting to and from work.
6. Ability to make customer-focused decisions and follow instructions effectively.
In return, you'll enjoy a varied work schedule, opportunities for learning and progression, industry benefits including free travel, privilege Oyster card, discounts on other TOCs, pension, and more. You'll join a passionate team in a supportive environment.
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