JOB DESCRIPTION - Property Claims Handler
Job Location:
* Nottingham
Job Type:
* Full-time (Mon-Fri).
The Role:
* Manage a portfolio of Latent Defect Claims on a delegated authority basis, handling claims valued at up to £250,000 (depending upon experience).
Key Activities:
* Manage all phases of the Latent Defect Insurance claim process to ensure that all tasks are completed efficiently and effectively. This will include but is not limited to:
o Receive new claims.
o Complete initial claim review within agreed timeframe.
o Check all claim details to ensure information is accurate and complete. Identify and remedy any queries, discrepancies and/or omissions.
o Make appropriate decision on claim validity, following approved guidelines.
o If claim is rejected, prepare rejection letter for review by Claims Team Manager (CTM) and distribute to policyholder once approved.
o If accepted, prepare case strategy review (CSR) and submit for review by CTM.
o Once reviewed, make necessary adjustments to the CSR based on feedback from CTM and submit for further review as required. Continue this phase until CTM approval received.
o Once CTM approval received, process claim and complete agreed actions.
o Accurate...