Candidate Profile
Experience:
Previous experience working within a similar environment is preferred but not essential.
Skills and Knowledge:
* Strong communication skills (verbal, listening, writing)
* Innovative
* Pro-active and reliable
* Able to work alone and within a team
Education or Certification:
Good level of English
Specific Duties
The following are specific responsibilities and contributions critical to the successful performance of the position:
1. Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name where possible.
2. Be aware of the hotel’s layout and facilities.
3. Collect guest laundry from rooms and reception.
4. Unpack and count all clean linen against delivery notes.
5. Report short deliveries to the Housekeeping Manager/Supervisor.
6. Deliver clean linen to the Housekeeping linen pantries.
7. Collect dirty linen from corridors.
8. Collect rubbish from room attendants as required.
9. Load dirty linen into linen cages.
10. Unpack and check in guest laundry against laundry delivery notes and deliver to the corresponding room number.
11. Ensure all paperwork is completed daily.
12. Accept, count, and store deliveries, ensuring stock rotation.
13. Hand all delivery notes to the Supervisor.
14. Complete weekly linen stock takes.
15. Ensure the linen room's internal and external doors are locked when unattended.
16. Follow proper door knocking procedures when delivering guest requests.
17. Deliver items such as Z beds, cots, fridges, etc., as requested.
18. Immediately action any guest requests received in a timely manner.
19. Identify reject linen and store separately to return to the linen room.
20. Keep the linen room clean and tidy.
21. Turn mattresses, change shower curtains, and shear curtains as instructed by the supervisor.
22. Change bedding to foam/feather as instructed.
23. Ensure lights, electricity, gas, and water are not used unnecessarily in your working area.
24. Follow cleaning schedules, using the correct solvents and cleaning products, adhering to COSHH regulations.
25. Report any lost property immediately to the Supervisor, noting time, place, and date.
26. Report all maintenance faults to the Supervisor.
27. Respect guest privacy and handle confidential information with caution, following hotel policies.
28. Strictly follow procedures for security of master keys and guest room access.
29. Report any suspicious items or circumstances to your Supervisor.
30. Understand and observe all fire and emergency evacuation procedures, complying with health and safety regulations.
31. Maintain a smart and clean uniform and uphold personal hygiene standards at all times.
32. Wear the name badge at all times.
33. Attend departmental meetings and participate when appropriate.
34. Attend training sessions as requested, including COSHH and health and safety training.
35. Adhere to policies on cash, keys, and controls consistently.
Other
* Perform other related tasks as assigned by management.
* Comply with Forest of Arden Hotel Limited policies and procedures.
* Work hours as required, not less than your contracted hours.
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