Store Manager£31,000 per annual40 hours per weekFrankley Services, M5 between Junction 3 and 4, Illey Ln, Birmingham, B32 4ARAs a Store Manager, you will understand that it is all about people; it’s where we look to create a memorable customer experience. We’ll empower you to treat your store as your own and help shape the winning culture that we are aspiring to achieve.As a Store Manager, you’ll lead your team in delivering WHSmith’s handy range travel essentials and exceptional service as we transform the UK’s rest stop experience.What you will get in return as a Store ManagerAnnual bonus up to *£7,800pa* (up to 20%, dependent on location and performance)Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and moreEnhanced benefits, including pension, sick pay, maternity, paternity, and life assuranceFabulous development opportunities including funded qualifications, leading to the next step in your career being a Site Operations ManagerWhat you will be doing as a Store ManagerEnsure that the WHSmith unit achieves, as a minimum, the financial targets agreed budget and P&LAs a Store Manager you will support and develop your team, ensuring that each colleague feels valued, supported, and able to grow both personal and professionallyAdhering to and ensuring delivery of brand standardsOverall responsibility for driving consistent high quality customer service and salesLead shifts including opening and closing the unitWhat Skills & Knowledge you’ll needA proven track record in managing and leading teams in a high volume, retail, or catering brand environmentYou will have previous experience work to and delivering against budgets, P&L, labour costs and ratios and cost saving initiativesAn ability to build strong and positive relationships with stakeholdersPrevious experience motivating and increasing the performance of your team with mentoring, training, and succession planning.An ability to remain calm under pressure in a pressurised environmentYou may be an assistant general manager or deputy manager who is aspiring to take their career to the next level, or you may already be a manager within the retail, catering or hospitality sectors such as a restaurant manager, general manager, catering manager or store manager looking for that next challenge. We want to hear from you!We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work–life balance.Where our customer’s journey pauses, yours just begins.Ready to start you journey with us, Apply todayPlease note internally this role is called Department ManagerINDDM