Customer Sales Advisor - Automotive Industry
Do you have a solid background in the automotive industry and enjoy helping others with technical advice?
We have an exciting opportunity for an experienced automotive professional to join the team as a Customer Sales Advisor.
Whether you come from a parts sales environment or are a former workshop technician looking to move into a customer-facing role, your knowledge and experience will help our customers get the right solution, first time.
We require candidates with:
* Experience in the automotive industry (parts sales, service desk, or workshop background ideal).
* A strong understanding of vehicle components, systems, and fault symptoms.
* Proven ability to communicate technical information clearly to customers.
* Experience in customer-facing or telephone-based roles preferred.
What you'll be doing
* Handling inbound and outbound calls with customers and trade partners.
* Advising customers on suitable parts, services, and solutions.
* Identifying opportunities to upsell products and services.
* Managing live chat and online enquiries.
* Creating invoices, proformas, credit notes, and courier labels.
* Maintaining accurate customer and order records.
* Acting as the link between customers and our internal technical teams to resolve issues quickly.
Benefits
* Full on-the-job training, with continuous development throughout your career.
* 32 days holiday per year (including bank holidays).
* Monthly sales bonus.
* Free work uniform and PPE.
* Free takeaway meal every Friday ("Fat Friday").
* Access to a fully equipped company gym.
* Birthday gifts, Christmas party, and annual team-building days.
* Excellent in-house career progression opportunities.