Fines Controller
Caerphilly
£25,000 p.a.
Mon–Fri, 36.25 hrs
Are you analytical, proactive, and ready to take ownership of a critical cost‑control function within a busy fleet operation? We’re looking for a Fines Controller to join our Fleet team at phs Group in Caerphilly.
This is a key role focused on reducing Penalty Charge Notices (PCNs), preventing avoidable costs, and driving behavioural change across the business. You’ll work closely with the Fleet Administrator but will take the lead on performance management, prevention strategies, and cost reduction.
What you’ll be doing
1. Owning overall PCN performance across the fleet, with a focus on reduction and prevention
2. Analysing PCN data to identify trends, repeat offenders, high‑risk locations, and root causes
3. Developing and implementing strategies to reduce PCN volumes and associated costs
4. Ensuring fines are escalated promptly to avoid late penalties and secure discounted rates
5. Working with the Fleet Administrator to maintain visibility of fine status
6. Ensuring accurate and timely recharge of fines to drivers or cost centres
7. Producing regular reporting on trends, cost impact, and divisional performance
8. Providing behavioural insights to operational managers and supporting improvement plans
9. Influencing driver behaviour through communication, education, and targeted interventions
10. Supporting policy development to reduce exposure to parking, toll, and traffic penalties
11. Monitoring the effectiveness of improvement initiatives and tracking cost savings
12. Acting as a key escalation point for fines and compliance trends
13. Contributing to wider fleet compliance and cost‑optimisation strategies
What you’ll bring
14. Experience in fleet, transport, compliance, or analytical roles
15. Strong data analysis and reporting skills
16. Ability to influence behaviour and drive change
17. Understanding of PCNs, parking regulations, and UK road compliance (desirable)
18. Strong Excel and data management capability
19. Commercial awareness with a focus on cost control
20. Excellent communication and stakeholder engagement skills
Key Competencies
21. Ownership and accountability
22. Analytical thinking
23. Behavioural influence
24. Problem‑solving
25. Commercial mindset
How success will be measured
26. Reduction in PCN volume and repeat offences
27. Fewer late payment penalties
28. Increased use of discounted fine rates
29. Accurate and timely cost recharges
30. Demonstrable cost savings and improved divisional performance
What you’ll get in return
31. £25,000 salary
32. No weekend or evening work
33. Free on‑site parking
34. Hybrid working after 6 months
35. 23 days holiday + bank holidays
36. Holiday buy/sell scheme
37. phsPerks.com discounts with major retailers
38. phs Direct staff savings
39. Online GP for you and your family
40. Enhanced parental leave
41. 24‑hour wellbeing helpline
42. Cycle to work scheme
43. Pension scheme & life assurance
44. Excellent career opportunities
45. Accredited ILM training and apprenticeship pathways