Role: Admin Support Officer Contract Type: Permanent Working Hours : 37 hours per week, Monday Friday, 8:30am 4:50pm Worker Type: Hybrid Salary: Grade C - Starting Salary is £25,583 (Level one) rising to £26,403 (Level three) Base Location: Harvey Road, NG8 3BB Weve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity youve been looking for? Read on to find out more Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best. In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you. About the role: As an Admin Support Officer within Nottingham City Councils Housing Services, you will provide essential administrative and clerical support to the Access Team and Access & Resolution Officers. This role is pivotal in ensuring accurate data handling, maintaining records, and supporting legal compliance processes that uphold tenant safety and statutory obligations, including gas regulations, Awaabs Law, and Electrical Safety Regulations. You will manage appointment referrals, update tracking systems, prepare evidence for legal submissions, and produce reports using Microsoft packages, particularly Excel. The position involves coordinating workloads, scheduling appointments, and handling a high volume of cases across multiple service areas while delivering excellent customer care. Strong organisational skills, attention to detail, and proficiency in IT systems are key, as you will support performance reporting, manage inbox queries, assist with complaints, and maintain absence records. This is a varied and rewarding role that contributes directly to the safety and wellbeing of tenants across Nottingham City Councils housing stock. About you: The ideal candidate will have: Proven ability of providing a comprehensive administration service to a good standard of numeracy and literacy both verbally and in writing. Ability to use computer software programmes to ensure validity of data and input relevant data. Good interpersonal skills and proven ability to communicate effective at all levels. Ability to develop and present written or verbal information in a clear and concise manner. National Vocational Qualification (NVQ) Level 3 in Administration or relevant proven experience. Ability to demonstrate effective communication face to face, in meetings and on the telephone when dealing with a wide range of customers including tenants and colleagues. Please ensure you demonstrate clearly how you meet the 6 requirements in your CV & supporting document. Closing Date: 4th December 2025 (midnight) - Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible. Interview Date: 17th December - please note this is subject to change. Keywords: Administration, Admin Support Officer, Housing Services, Nottingham City Council jobs, data management, scheduling, customer service, compliance, hybrid working, Excel, NVQ Level 3, clerical support, public sector careers.