Job Description
Customer Influence and Engagement Officer
Boston, Lincolnshire (Hybrid Working)
£35,604.40
Permanent, Full Time
Hybrid weekly presence required in Boston office
Your week: 36.25 (Mon Fri 9am 5.15pm)
As a Customer Influence and Engagement Officer at Amplius, you will play a key role in strengthening our approach to customer voice, ensuring customers have meaningful opportunities to shape services and decisions. Youll help us meet the Regulator of Social Housings Transparency, Influence and Accountability standard by developing effective engagement, insight and feedback mechanisms that drive continuous improvement.
Snapshot of your role
Coordinate and evidence customer engagement and influence activities in line with regulatory standards.
Deliver and continuously improve the Customer Influence Framework to strengthen diverse customer voice.
Use research methods such as surveys, focus groups and journey mapping to capture customer insight.
Analyse feedback and produce clear, evidence-based reports, including psychographic segmentation.
Share You said, we did updates and work with Communications to increase engagement across channels.
Use insight from engagement and satisfaction data to shape service design, strategy and decision-making.
What were looking for:
Experience in custom...