Main area Dental Grade NHS AfC: Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Monday - Friday) Job ref 453-25-7070257
Employer Bradford District Care NHS Foundation Trust Employer type NHS Site TBC Town Bradford District Salary £24,625 - £25,674 Per Annum Pro Rata Salary period Yearly Closing 18/05/2025 23:59 Interview date 02/06/2025
Clinical Support Officer
NHS AfC: Band 3
Bradford District Care Trust is an award-winning Trust that provides a range of innovative services that have been recognised as best practice nationally. As a provider of care for people of all ages who have mental and/or community health needs we are dedicated to providing a high-quality service, close to where people live and as much as possible tailored to an individual’s needs.
As a provider of care for people of all ages who have mental and/or community health needs we are dedicated to providing a high-quality service, close to where people live and as much as possible tailored to an individual’s needs.
Job overview
The Community Dental service has an exciting opportunity for a clinical support worker. This role is ideal for someone with a passion for working with vulnerable and medically complex patients. As an award winning service we offer high quality dental care to people who are unable to access a ‘high street’ NHS dentist, due to their additional needs. The post holder will use the dental services clinical system to book patients, liaise with other stakeholder such as dental laboratories, interpreters, patient transport etc. as well as provide administrative support to our Consultants, Specialists, Dentists and Dental Therapists.
There will be the opportunity to enhance your skills to enable you to support our clinicians when using our dental clinical system. The Community Dental Service provides mandatory training and supervision, which will support your progression within the service. We provide a varied and competency based induction programme to support you in your development within the service.
We have seven sites across Bradford and Airedale. Travel across the district is a requirement of the role in order to successfully undertake the range of duties specified within the job description. Therefore, it is essential that applicants have the ability to travel across the district as and when required to meet the needs and demands of the service.
Main duties of the job
To provide and co-ordinate an efficient customer focused reception service to include a range of secretarial, clerical and administrative duties to support the dental clinical team.
Closing Date: 18th May 2025
Shortlisting Date: w/c 19th May 2025
Interviews: 2nd June 2025
Working for our organisation
Everything we do is underpinned by our core values: -
We Care - We act with respect and empathy, and always value difference
We Listen - We understand people’s views and respond to their individual needs
We Deliver - We develop and provide excellent services and support our partners
We will consider a variety of flexible working arrangements to enable staff to balance their work and home lives and support staff by offering a fantastic range of benefits including :
Increase mileage rates for > 3500
A wide range of health and wellbeing support packages
A range of internal and external development and learning opportunities
Plus many more.
We are also proud to pledge our support to the Armed Forces and hold a Bronze Award in the Defence Employer Recognition Scheme.
BDCFT is dedicated to environmental and social sustainability by delivering on the commitments within our Green Plan. All staff are actively encouraged and supported to participate in training and to identify and implement sustainable quality improvement across all service areas and activities.
The Trust reserves the right to close this position early if a significant number of applications are received.
Detailed job description and main responsibilities
Please read the attached Job description and person specification for more details about this role.
Right to Work in the UK
Applicants should be aware that for any individual who requires a visa to work in the UK, the Trust provides sponsorship for registered healthcare practitioner roles only. This is an essential requirement of the role, and the Trust is unable to offer you a role if you are unable to meet Trust requirements for sponsorship and Home Office requirements for a visa.
Prior to your appointment you will be asked to provide confirmation of your right to work and reside in the UK. During your continued employment with the Trust, you have a personal responsibility to notify your manager as soon as possible should there be any changes to your right to work status.
Regrettably, if the role is not eligible for sponsorship under the Trust’s eligibility criteria, the Trust are unable to extend your employment beyond the expiration of your current visa. The Trust is not responsible or liable for ensuring that your employment continues after this period.
As a condition of continuous employment, it essential you maintain the legal right to work in the United Kingdom throughout the duration of your employment with Bradford District Care NHS Foundation Trust (BDCFT). Any change in your right-to-work status, including but not limited to visa expiration, revocation, or denial of renewal, may impact your eligibility for employment with the Trust. It is your responsibility to promptly inform your Line Manager of any changes in your right-to-work status immediately and to provide necessary documentation for verification purposes. Failure to obtain or renew your visa in a timely manner is a breach of employment conditions and will result in termination of your employment. We appreciate your attention to this matter and your commitment to fulfilling this requirement promptly.
Person specification
Experience
* A broad experience of secretarial, administration and clerical tasks & procedures
* Excellent customer service skills with previous direct contact with customers both by telephone and face to face.
* Experience of work in dental and or medical environment, with a broad knowledge and understanding of medical and dental terminology
* Experience in a busy office environment and can demonstrate initiative and problem solving skills.
* Experience of working in General Dental Practice
* The collection of patient charges/accounting procedures
Qualifications
* RSA 2 Typing/Word Processing or equivalent
* ECDL or equivalent
* GCSE grade C or above in English and Mathematic or equivalent
* RSA 3 Typing/Word processing or equivalent
* Customer Service Qualification
Knowledge
* Proficiency in all Microsoft packages including Excel and Word
* Knowledge of the NHS
* Familiarity with Windows based computer software
Skills
* Ability to use the telephone in a precise, clear manner.
* Ability to analysis information determining the appropriate action and priority.
* Ability to maintain an efficient filing and administrative system
* Good communication – verbal and written
* Ability to clearly and effectively communicate to patients from a diverse population
Please note that the Trust reserves the right to close the vacancy before the closing date if a sufficient number of applications are received. It is in the candidates best interest to apply as soon as possible.
In view of Home Office Immigration Regulations all applicants must state their current immigration status, including expiry dates.
Bradford District Care Trust is an award-winning Trust that provides a range of innovative services that have been recognised as best practice nationally. As a provider of care for people of all ages who have mental and/or community health needs we are dedicated to providing a high-quality service, close to where people live and as much as possible tailored to an individual’s needs.
The Trust’s purpose is to create connected communities and help people to feel as healthy as they can be at every point in their lives and our vision is to connect people to the best quality care, when and where they need it and be a national role model as an employer and provide our staff with the best place to work.
Bradford has been awarded the coveted status of UK City of Culture 2025. The year is set to deliver more than 1000 new performances and events including 365 artist commissions, a series of major arts festivals as well as exciting national and international collaborations. Its themes will be rooted in the unique heritage and character of Bradford and will reveal the magic of the district that is held in its people, its ambition, and above all, its potential.
We would welcome applicants with lived experience of providing unpaid care and/or support to a family member or friend with a disability, health condition, frailty, mental health problem, addiction or other health and care needs.
We welcome people from all backgrounds and in particular Bradford District Care Trust is keen to reflect the population we serve, we are currentlyunderrepresentedin terms of black and minority ethnic staff. Applications are encouraged from thesegroups,but it must be stressed that selection will be solely on merit and in accordance with the Trust recruitment policy.
BDCFT is dedicated to environmental and social sustainability by delivering on the commitments within our Green Plan. All staff are actively encouraged and supported to participate in training and to identify and implement sustainable quality improvement across all service areas and activities.
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