Officer Development Lead – Mitie Cleaning & Hygiene Services
Job Reference: 84946 | Location: Essex (Regional) | Employment Type: Full‑time
Job Overview
Support and lead the Managed Security Officers (SOM) team within a designated region, ensuring performance targets, contract compliance, and brand reputation are met through effective leadership, training, coaching, and operational oversight.
Key Responsibilities
* Assist the SOM in managing regional performance and fulfilment of contracted hours.
* Act as SOM deputy when absent, responsible for operational performance and SLA compliance.
* Promote the Mitie brand and maintain high-quality security provision.
* Maximise officer deployment efficiency using technology and data‑driven insights.
* Provide ongoing training, coaching, and performance management including PIP and development plans.
* Report crime‑related incidents promptly and support QHSE investigations.
* Deliver induction and STARS training, manage personnel development plans, and uphold uniform, time‑keeping and task completion standards.
* Integrate with Mitie duty manager roster and ensure health, safety and wellbeing compliance.
* Maintain communication, recognise achievements, and foster the Mitie community.
* Conduct site inspections and audits for void properties.
Personal Specification
* Excellent organisational and time‑management skills.
* Confident, professional approach and appearance.
* Strong customer‑service orientation and ability to build good working relationships.
* Exceptional verbal and written communication skills.
* Ability to work independently and as part of a team.
* Resilient and determined with a ‘can‑do’ attitude.
* Flexible and adaptable.
* Literate, numerate and competent at medium‑level IT.
* Willing to pursue a management apprenticeship if not already held.
Benefits
* Virtual GP, financial wellbeing assistance and Salary Finance scheme.
* Flex‑lifestyle benefits platform, with extra holiday days and insurance options.
* MiDeals high‑street discounts, cycle‑to‑work scheme, and life cover up to four times salary.
* Enhanced pension contributions, save‑as‑you‑earn scheme, and Mitie Matching Share Plan.
* Mitie Stars recognition with cash prizes.
We are committed to an inclusive and accessible recruitment process. If you require reasonable adjustments due to a disability, please contact us.
#J-18808-Ljbffr