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NOC Technician - Innovative Engineering Team (Previous Relevant Experience is Required), Brighton
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Client:
Telent
Location:
Brighton, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
5
Posted:
12.05.2025
Expiry Date:
26.06.2025
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Job Description:
Join our Engineering Team at Telent to innovate and develop solutions, working closely with technical experts committed to impactful work. Be part of a high-performing team handling complex and critical tasks to keep the nation's infrastructure connected and protected 24/7.
The NOC (Network Operations Centre) Technician provides administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.
What you’ll do:
* Handle incoming calls and emails, responding in line with KPIs.
* Create network incident tickets from customer reports.
* Action Service Requests.
* Allocate/despatch tickets to support teams and service providers.
* Manage Incident tickets with updates.
* Coordinate traffic management with relevant providers and teams.
* Update customers on network incidents.
* Coordinate with utility companies during power-related network issues.
Who you are:
Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.
Key Requirements:
* Experience with 1st Line diagnostics and incident resolution.
* Strong communication skills for liaising at all levels.
* Good knowledge of Microsoft Office.
What we offer:
A dynamic career at Telent across various sectors, roles, and technologies, fostering skill development and impact. We value and nurture diversity, creating an inclusive environment where everyone can thrive.
The additional benefits with this role:
* 34 days holiday including public holidays, with buy/sell options, or 26 days plus holidays.
* Company pension scheme.
* Family-friendly policies.
* Occupational health support and wellbeing portal.
* Discounts on cinema, dining, and shopping through Telent Reward scheme.
Learn more about Telent:
Click here for Telent Video!
We are committed to diversity and inclusion, ensuring our teams reflect the communities we serve, where everyone feels valued and empowered to reach their full potential.
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