Purpose of the Job Our Account Executives work closely with suppliers and internal contacts to deliver services to our clients professionally, to specification and on time. You will be responsible for delivering excellent client service, reporting and project delivery as well as developing and maintaining strong relationships with key client stakeholders and suppliers - all in line with KPIs, SLAs and client brief / expectations. You’ll play a pivotal role in client account success by providing administration support to ensure the smooth running of our activities. For this healthcare client, we deliver their website content aimed at Doctors and Nurses as well as other healthcare professionals and patients. As a business, we originate and design content with scientific content. We use scientific writers (who are as qualified as Doctors), creative and artworking teams as well as digital experts to deliver our vision. This role operates on a blended basis between the local HH Global office (Basingstoke or London) and home as necessary. Key Responsibilities Support the Client Engagement team in delivering exceptional service, building and maintaining a full understanding of HH Global’s capabilities Produce detailed specifications for internal and external parties, ensuring essential requirements such as technical details and key dates are captured Brief suppliers on client requirements and then monitor projects to ensure they are delivered to specification, on time and in line with SLA - recording activity and progress using the designated company tools Ensure invoicing procedures are followed / on time, raising purchase orders, monitoring deliveries and creating, checking distributing various internal and client reports Be able to communicate feedback clearly to various internal teams as well as working with creative and content studios to deliver client work Knowledge, Skills Experience Business Administration experience within a client services team where you are directly engaging with clients Numerate with a commercial bias / understanding and able to manage multiple projects simultaneously A keen eye for detail plus developed time management and prioritization skills Excellent communication skills - verbal, written presentation MS 365 capability especially Outlook, Excel, PowerPoint Word Understanding of ABPI guidelines preferable but training can be given LI-EL1 LI-Hybrid