At Planteria Group, we help organisations reimagine their workplaces, making them more productive, healthy, and sustainable. From creating warm, welcoming reception areas to designing large-scale living architecture, we turn ordinary spaces into vibrant places where people genuinely love to be.
We've grown from a small family business into the UK's leading interior landscaping specialist, transforming workplaces and commercial environments with the power of nature, to international expansion with operations in the US. Along the way, we've partnered with some of the UK's, and now US's most recognisable brands to bring biophilic design to life, from lush office greenery and elegant corporate floristry to spectacular roof gardens and living walls.
Our success is driven by a fantastic team of 180+ employees internationally, and we're continuing to expand. We're now looking for passionate individuals to join us on this journey and help us shape the future of sustainable, inspiring workplace design.
Your Impact
We are looking to bring onboard a Regional Manager to have ownership of our North region, which covers the Midlands, Yorkshire, Lancashire, Tyne and Wear, and Scotland. As our Regional Manager, you will be playing an integral part on ensuring the success of your region across key components, such as profitability, commercial success and the retention of our customers.
As a Regional Manager, your impact will stretch across effective leadership of your region, your team leader and wider service technician team. In this role, you will oversee a team of 16 Technicians and have an eye for ensuring your team is nurtured, performance is optimised and everyone is working together to achieve agreed key performance indicators.
* Management and maintenance of Net Promoter Scores for your region
* Heightening of our clients experience through management of those relationships and being a core point of contract for them
* Delivering profitability across your region whilst have visibility of commercial elements such as contract reviews and pricing
* Managing resolutions and to ensure customer success
* Driving operational efficiency across the region, ensuring effective resource planning and adherence to SLAs and KPIs.
* Leading, coaching and developing your Team Leader and Technicians to build a high-performing, engaged remote team.
* Monitoring regional performance metrics and implementing improvements to enhance service delivery and margin.
* Managing escalations and complex client issues with professionalism and pace
Requirements
* Proven experience in managing a team (directly and indirectly) that are based remotely
* The desire to see your team develop and have a nurturing approach to this
* Experience in ensuring customer success, driving engagement and building strong relationship with your client base - You enjoy connecting and meeting with clients face to face
* Ownership in your approach to work and you can assess, plus action decisions based on data, business priorities and customer expectations
* You are used to managing changing priorities and have a bias for action
* A desire to exceed customer expectations through your work
* Experience in managing P&L budgets
Way of working
This is permanent, full-time position where most of your time will be spent in a client facing capacity. The region coverage for this role is our North region and you must be comfortable travelling.
Line Managers are responsible for promoting a safe working environment and ensuring their team follows Health & Safety policies. They provide guidance, training, and supervision, ensure risk assessments and safe systems of work are followed, address hazards promptly, report and support investigations of incidents, ensure staff have proper equipment and PPE, and lead by example to foster a positive safety culture.
Benefits
* Quarterly company bonus
* Annual performance related bonus
* BUPA Cash plan
* Learning and Development
* Lunch
* 25 days holiday plus UK Bank Holidays
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