Salesforce Administrator – UK
8x8 Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry’s most integrated platform for Customer Experience, combining Contact Center, Unified Communications and CPaaS APIs. The 8x8 Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.
We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.
As an organization we are looking for team members who are AI‑proficient, open to innovation and skilled in leveraging AI for efficiency and growth.
Learn more on our company website and follow our pages on LinkedIn, Twitter, Facebook and Instagram.
In this role you will:
System Administration related
Serve as a primary administrator for the Salesforce environment ensuring optimal performance and uptime.
Manage user setup, profiles, roles, permissions and security settings.
Maintain system health, perform regular data audits and ensure data integrity.
Participate in and help drive Salesforce services problem/incident troubleshooting and resolution in partnership with the greater 8x8 IT / BizApps team, peers, partners and business customers.
Conduct and present root‑cause analysis of incidents as appropriate.
Assist in defining, implementing and executing disaster recovery and high‑availability plans.
Identify stability, performance and risk trends and conditions that indicate the need for changes to the 8x8 Salesforce environment.
Build and maintain productive collaborative relationships with external vendor partners, technicians, peer engineers and client business teams.
Participate and provide guidance and IT / BizApps team representation to/ within broader organizational change/risk‑control initiatives and governance bodies.
Customization and Configuration
Configure and customise Salesforce objects, fields, page layouts, record types, workflows, validation rules and automation processes.
Build and maintain reports, dashboards and analytics to support business decision‑making.
Implement changes and enhancements to meet evolving business requirements.
Automation and Process Optimisation
Design and implement automation solutions such as Flows, Process Builder and approval processes to streamline business operations.
Optimise workflows to reduce manual tasks and improve efficiency across teams.
Support integration of Salesforce with third‑party tools and applications.
User Support and Training
Build and maintain productive collaborative relationships with business users and key stakeholders.
Provide day‑to‑day support to Salesforce users, troubleshooting issues and implementing solutions.
Develop and deliver training materials and sessions to improve user adoption and proficiency.
Act as a Salesforce subject‑matter expert, addressing inquiries and guiding users on best practices.
Data Management and Reporting
Manage data imports, exports and updates using tools like Data Loader and Salesforce Data Import Wizard.
Ensure data accuracy through deduplication, validation and ongoing monitoring.
Create and manage custom reports and dashboards to meet the reporting needs of various departments.
System Maintenance, Updates and Platform Innovation
Stay informed about Salesforce releases, features and best practices and assess their potential impact.
Test and implement new Salesforce features and functionality to ensure seamless updates.
Monitor system performance and resolve any technical issues promptly.
General
Need to work and think independently, be a self‑starter, take initiative, prioritize and effectively complete tasks on time with or without detailed work direction is an absolute must.
Need to move quickly to make decisions and commit to a clear course of action; be comfortable making decisions based on partial information; show a strong bias toward action.
The intended hours for this role are expected to be typical United Kingdom workday hours but occasionally events may require scheduling after normal working hours and/or on the weekends to control interruptions to critical services and minimize business impact.
Basic Qualifications (Required)
Bachelor’s degree in Computer Science, Information Technology or other technical program (industry certifications or additional years of experience may offset degree requirement).
2 years of experience as a Salesforce Administrator.
Proven experience with Salesforce configuration, user management and data maintenance.
Familiarity with Salesforce tools such as Data Loader, Process Builder and Flows.
Skills
Strong understanding of Salesforce architecture including standard and custom objects, workflows and reports.
Ability to analyze, troubleshoot and solve Salesforce Administrative problems up to low‑medium complexity as well as prioritize tasks to complete requests and meet deadlines.
Ability to communicate (writing, speaking and presentation) effectively and consistently with clarity and thoroughness to optimise audience understanding.
Excellent collaboration skills to include diligent follow‑up, issue resolution appropriately, setting expectations and navigating through difficult situations.
Preferred Qualifications
Salesforce Administrator Certification (ADM 201) or higher.
Experience with Salesforce integrations using tools like Zapier, MuleSoft or APIs.
Familiarity with Salesforce AppExchange products and add‑ons.
Knowledge of data visualization tools like Tableau or Einstein Analytics.
Key Skills
Hadoop, Microsoft Windows Server, Windows, Apache, Linux, SAN, Shell scripting, System Administration, administrative experience, scripting, Oracle, troubleshooting.
8x8 believes diversity makes our company stronger which is why we are a proud equal‑opportunity employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness which is why we have been a member of the Living Wage Foundation for many years and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to.
Our Job Applicant Privacy Notice can be found here.
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