Belfast, Northern Ireland (Flexible working)
Are you an IT Support professional looking to develop your career within a fast-paced and evolving technical environment?
We’re supporting a business seeking a Digital Systems Analyst to join their internal IT team, providing 1st and 2nd line support across business systems, end-user technologies, and core IT services.
This is a great opportunity for someone who enjoys troubleshooting technical issues, supporting users, and gaining exposure to a broad range of technologies.
The Role
You’ll provide day-to-day technical support across hardware, software, and business applications, ensuring users receive a reliable and responsive IT service.
Working closely with wider technical teams, you’ll also contribute to system improvements, documentation, device deployments, and ongoing support initiatives.
Key Responsibilities
* Provide 1st and 2nd line support for IT incidents and service requests
* Troubleshoot hardware, software, and connectivity issues
* Support Microsoft technologies and end-user devices
* Assist with device setup, onboarding, and user administration
* Support remote connectivity and networking issues
* Escalate more complex technical issues where required
* Maintain support documentation and knowledge articles
* Assist with upgrades, deployments, and improvement projects
* Support patching, endpoint security, and compliance activities
What We’re Looking For
* Previous experience within an IT Support or Service Desk environment
* Strong knowledge of:
* Microsoft applications and services
* User account administration
* Hardware troubleshooting
* Basic networking fundamentals
* Experience supporting laptops, desktops, mobile devices, and peripherals
* Strong communication and customer service skills
* Ability to manage and prioritise workloads effectively
* ITIL or similar service management exposure
* Microsoft certifications or administration experience
* Experience with device management tools
* Exposure to ERP or business systems support
* Experience supporting system upgrades or improvement projects
This is an excellent opportunity to join a collaborative technical environment where you’ll continue developing your skills across a broad IT landscape.
#J-18808-Ljbffr