Engineers rely on you, the office trusts you, and the whole service team runs better because of you — ready to step into that kind of role?
Location: Redditch
Hours: Part time (would consider a four day week) or Full-time, Monday to Friday
Salary: £28,000–£33,000 per annum pro rata
Working Pattern: Office-based with 8.30-5pm (M-T) 8.30-4pm (F)
If you’re the kind of person who loves a well-organised inbox, tidy folders, and service orders that actually match the paperwork, this Service Coordinator role could be your ideal next step. You’ll join a Service Department where accuracy matters, engineers rely on the admin team, and SAP is at the heart of keeping everything running smoothly.
Why This Role Stands Out
Full-time, permanent position
25 days holiday (rising 1 day per annum for 5 years) plus bank holidays
Company pension scheme
Training opportunities
Preventative medical check-ups
Employee events
Full Kitchen area with coffee machine
Shower for employee use (maybe you like a run at lunchtime)
Your Responsibilities
Create and manage service orders on SAP, ensuring all details are accurate
Save and maintain service documentation (POs, quotes, costing sheets) on the service server
Update contract service schedules including values, visit numbers, and contract/live dates
Manage multi-visit jobs: enter visits correctly, allocate values, and order parts on time
Order required parts promptly and keep engineers updated on delivery timelines
File order confirmations and manage parts sign-out where required
Update SAP to confirm whether parts were collected or delivered to site
Match PO parts against job sheets and ensure labour is entered correctly
Support billing once job sheets are received and processed
Mark invoiced jobs on the service calendar for tracking and follow-up
Process invoicing for air testing and air/micro testing (labour + analysis costs)
Ensure job sheets are attached to SAP and sent with invoices when required
Maintain accurate records in service and contract folders
Handle warranty visit administration, confirming cover and filing documentation correctly
Monitor service calendars and chase outstanding job sheets and missing documents
Coordinate calibration returns based on engineer notifications
Request service numbers from HQ and raise SAP orders for commercial invoices (customs clearance)
Raise return entries to ensure full traceability
Enter POs on SAP using dummy numbers and reconcile costs once invoices are received
Ensure invoices and job sheets are issued, attached, and filed correctly
What We’re Looking For
Essential
Strong admin skills with excellent organisation and attention to detail
Previous experience in a similar role, ie service/aftermarket
SAP experience (or similar ERP system)
Confident managing multiple priorities in a busy office environment
Comfortable with data entry, documentation control, and deadline-driven tasks
Clear communication skills and the confidence to coordinate across teams
Good Microsoft Office skills
📣 Ready to Apply?
We’re reviewing CVs for this Service Coordinator role now — early applications are encouraged.
📧 (url removed)
📞 (Alcester) | (Redditch)
Follow Arden Personnel on Facebook, Instagram & LinkedIn for live vacancies.
🌍 About Arden Personnel
We recruit across Redditch, Bromsgrove, Studley, Henley‑in‑Arden, Evesham, Alcester, Bidford‑on‑Avon, Leamington Spa, Warwick & Stratford‑upon‑Avon.
We’re an equal opportunities employer, placing talent across Administration, Marketing, IT, HR, Finance, Customer Service, Purchasing, Engineering and more.
🌟 Your next opportunity could be just a call or click away