Engineers rely on you, the office trusts you, and the whole service team runs better because of you — ready to step into that kind of role?
Location: Redditch
Hours: Part time (would consider a four day week) or Full-time, Monday to Friday
Salary: £28,000–£33,000 per annum pro rata
Working Pattern: Office-based with 8.30-5pm (M-T) 8.30-4pm (F)
If you’re the kind of person who loves a well-organised inbox, tidy folders, and service orders that actually match the paperwork, this Service Coordinator role could be your ideal next step. You’ll join a Service Department where accuracy matters, engineers rely on the admin team, and SAP is at the heart of keeping everything running smoothly.
Why This Role Stands Out
Full-time, permanent position
25 days holiday (rising 1 day per annum for 5 years) plus bank holidays
Company pension scheme
Training opportunities
Preventative medical check-ups
Employee events
Full Kitchen area with coffee machine
Shower for employee use (maybe you like a run at lunchtime)
Your Responsibilities
* Create and manage service orders on SAP, ensuring all details are accurate
* Save and maintain service documentation (POs, quotes, costing sheets) on the service server
* Update contract service schedules including values, visit numbers, and contract/live dates
* Manage multi-visit jobs: enter visits correctly, allocate values, and order parts on time
* Order required parts promptly and keep engineers updated on delivery timelines
* File order confirmations and manage parts sign-out where required
* Update SAP to confirm whether parts were collected or delivered to site
* Match PO parts against job sheets and ensure labour is entered correctly
* Support billing once job sheets are received and processed
* Mark invoiced jobs on the service calendar for tracking and follow-up
* Process invoicing for air testing and air/micro testing (labour + analysis costs)
* Ensure job sheets are attached to SAP and sent with invoices when required
* Maintain accurate records in service and contract folders
* Handle warranty visit administration, confirming cover and filing documentation correctly
* Monitor service calendars and chase outstanding job sheets and missing documents
* Coordinate calibration returns based on engineer notifications
* Request service numbers from HQ and raise SAP orders for commercial invoices (customs clearance)
* Raise return entries to ensure full traceability
* Enter POs on SAP using dummy numbers and reconcile costs once invoices are received
* Ensure invoices and job sheets are issued, attached, and filed correctly
What We’re Looking For
* Strong admin skills with excellent organisation and attention to detail
* Previous experience in a similar role, ie service/aftermarket
* SAP experience (or similar ERP system)
* Confident managing multiple priorities in a busy office environment
* Comfortable with data entry, documentation control, and deadline-driven tasks
* Clear communication skills and the confidence to coordinate across teams
* Good Microsoft Office skills