BILLING OPERATIONS MANAGER / MANCHESTER / PERMANENT / HYBRID / £60,000 -£67,000 DEPENDANT ON EXPERIENCE PLUS BENEFITS
About The Team / Role
WEX Inc. is a leading and growing provider of payment processing, information management and fleet card payment solutions. We are passionate about providing payment solutions with unparalleled security and control for corporate purchasing and transaction monitoring needs. We hire people who share the same passion for continuous innovation and client services.
The European Fleet business is seeking a highly driven Billing Manager to lead and evolve our billing operations as we scale. This role is ideal for a proactive leader with strong financial acumen who enjoys bringing clarity, consistency, and continuous improvement to complex operational environments. You’ll oversee the end-to-end billing and invoicing process, develop a small but mighty high-performing billing team, and ensure accuracy, timeliness, and compliance across all activities.
As billing manager, you’ll play a key role in strengthening our billing capabilities, streamlining processes, resolving nuanced billing questions, and partnering cross-functionally with finance, operations, product, and technology to support the business’s growth ambitions.
We’re looking for a self- starter who takes ownership, spots opportunities to improve and enjoy turning complexity into simple, scalable solutions.
What’s on offer?
● Competitive salary of £60,000-£67,000 (Dependant on experience)
● Monday to Friday 37.5 hours No Evenings or Weekends
● Annual Company Bonus
● Company pension & life assurance scheme
● Generous holiday allowance of 25 days plus bank holidays
● Holiday purchase scheme, the ability to get an additional 5 days annual leave per year
● Life assurance, company sick pay and pension scheme
● Employee Fuel Card (after 6 months)
● Employee discount platform
● Gym Flex Membership
● Employee Wellbeing
How You’ll Make An Impact
1. Lead and manage the day to day operations of the billing department, ensuring all invoicing and billing activities are executed accurately and promptly
2. Supervise, mentor, and provide training and guidance to the billing specialist and team members
3. Collaborate closely with internal teams such as Finance, CS,Commercial, Credit, Account Management and legal to ensure accurate customer data, resolve disputes, and address complex customer billing concerns
4. Verify the accuracy of billing data, pricing, discounts, and terms against contracts and sales orders, resolving discrepancies before final invoicing
5. Work with the finance team to ensure timely reconciliation of billing accounts with the general ledger and accounts receivable records.
6. Oversee the preparation, generation and distribution of all customer invoices, statements, and bills via varying methods
7. Develop, document and enforce consistent billing policies and procedures
8. Collaborative with Tech and other departments on system upgrades, enhancements and user acceptance testing (UAT)
9. Serve as the primary point of contact for internal stakeholders regarding billing inquires and issues
10. Ensure the billing process adheres to all relevant legal, regulatory and audit requirements
11. Conduct performance reviews and support the professional development of team members
Experience You’ll Bring
12. Previous experience in billing, finance operations, or revenue operations
13. Strong financial acumen with experience overseeing complex billing and invoicing processes
14. Proven ability to lead, coach and develop operational team in a fast-paced environment
15. Demonstrated success driving process improvements and operational scalability
16. Experience resolving complex or nuanced billing scenarios with sound judgement and attention to detail
17. Strong cross-functional collaboration skills, with the ability to partner effectively with Finance, Operations, Product, and Technology
18. Experience excellent communication skills, able to translate complexity into clear outcomes for both internal teams and senior stakeholders
19. High ownership mindset, comfortable operating with autonomy and accountability
20. Experience with payments, fleet, fintech, or regulated environments strongly preferred
WHAT'S NEXT?
If you have the skills and passion to take on this Billing Operations Manager, we would love to hear from you. APPLY NOW for immediate consideration.