Job Title: Customer Service Administrator
Location: Office based - Paisley
Salary: £26,832 per annum plus monthly bonus
Job Type: Full Time, Permanent
Working Hours: Mon-Fri, 40 Hrs per Week
About us:
Trodat UK Ltd is part of the Trodat-Trotec Group, the global market leader for self-inking stamps, marking products and laser engraving machines. From our Paisley site, we produce over half a million stamps and marking products every year to precise customer requirements.
About the role:
As a Customer Service Administrator, you will play a key role in maintaining high levels of customer satisfaction by handling enquiries promptly and effectively. This position requires excellent administrative skills, strong attention to detail, and a genuine passion for delivering exceptional customer service.
Key duties:
1. Manage a high volume of inbound and outbound sales calls, emails, and live chats
2. Maintain strong product knowledge to respond to enquiries and provide tailored solutions
3. Collaborate with internal departments to ensure a seamless customer experience
4. Deliver excellent customer support, including order placements, handling queries, and providing product information
5. Handle customer queries professionally, both verbally and in writing