Trade Parts Advisor
£25k - £27k basic / £31k - £35k OTE
Croydon
Permanent/Full Time
Working Hours: Monday to Friday (8am - 5.30pm) / 1 in 2 Saturdays (8am - 1pm)
Our client, a franchised dealership in the Croydon area, is on the lookout to recruit an experienced Trade Parts Advisor to join their busy team. If you are interested in finding out more - please contact us today!
Duties & Responsibilities:
* Responding to customer queries and complaints in an efficient and professional manner.
* Escalating customer issues with senior parts advisors and management when the need arises.
* Adhering to company policies and procedures when interacting with customers.
* Following up on customer calls to ensure that customers are satisfied.
* Staying up to date with products, services and policies by attending training sessions.
* Ensuring that they accurately comprehend customer requests and issues by confirming and clarifying information.
* Maintaining accurate customer records in the companies CRM system and completing call logs and reports.
* Parts look up and pre pick customer orders.
Your Background & Skill:
1. Proven experience as a Parts Advisor within the motor trade.
2. Knowledge of vehicle layout, parts catalogues and compute...