Senior Service Operations Advisor (Employer)
Reference number: JR253896
Location: Hybrid working - home and our office at Universal Square Manchester
Working pattern: Full Time, 37.5 hours per week
Contract Type: Permanent
Number of roles: 1
Grade: K4 Lower
We are looking for a Senior Service Operations Advisor to join our team.
Role summary
As the voice of Kaplan, you will be part of a team who build and maintain strong relationships with clients, offering support and guidance throughout their students’ journeys.
A detailed job description can be viewed here.
What you’ll bring to the role
* Strong client focused experience
* Experience of working in a dynamic environment
* Ability to build rapport
* Comfortable taking accountability
* Tenacity to resolve issues as they arise
* Able to deliver training to large groups
* Ability to lead and mentor
* Commitment to continuous improvement
How to apply
To apply for this role please submit a CV along with a short statement detailing why you are interested in the position.
Applications will close at 11pm on Sunday 29th March 2026, however we recommend that you apply at the earliest as we reserve the right to close the role after 7 days if we have gathered a suitable shortlist.
As a Disability Confident employer, we are committed to interviewing applicants with disabilities who meet the minimum criteria for the role as per the job description and any screening or testing stages. Details of how to request your application be considered under the Disability Confident scheme will be shared with all applicants upon submission of an application.
Furthermore, all applicants invited to attend interview will be given information on how to request reasonable adjustments to attend.
At Kaplan Professional, we respect and value diversity. We want to make sure we address you correctly. If you are comfortable, please provide the phonetic pronunciation of your name to assist us in getting it right. Note: This question is entirely optional. You can choose not to answer if you prefer.
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